Matt Gardner
Nampa,ID
Summary
I am looking to maintain a customer focused career within the heavy equipment industry while growing revenues. I am a self-starter who is devoted to building relationships and results. I enjoy finding solutions to challenging problems and I am committed to success.
Overview
14
14
years of professional experience
Work History
Product Support Sales Rep
Modern Machinery
Boise, ID
01.2023 - Current
- I am responsible for a large territory where I focus on supporting the Komatsu and Astec product lines, as well as promoting wear iron for the aggregate industry.
- I perform machine inspections in order to quote parts and service.
- I sell screens, cone liners, jaw dies, and wear iron in all crushing applications.
- I am responsible for maintaining customer relationships and growing the territory.
- I exceeded the guarantee in year one and was instrumental in setting a new sales record in one portion of my territory.
Senior Warranty Rep
Hubble Homes
Meridian, ID
01.2019 - 01.2023
- I was responsible for a small team where I coached and developed soft sales skills and taught repair techniques.
- I called on customers daily to set inspection appointments, and made warrantable repairs.
- I conducted the New Home Owner Orientation where I delivered the final presentation of the home. I excelled at quickly developing rapport with the customers to gain trust and understanding so they felt comfortable in signing closing documents.
Field Service Manager
Foley CAT
Kansas City, MO
09.2016 - 09.2018
- Managed 13 field technicians for the Caterpillar product lines.
- Coached and developed technicians to increase productivity, flat rate variance and communication skills.
- Ensured customer satisfaction through proactive WIP management. Reviewed work orders daily and contacted customers to communicate job status to obtain approvals.
- Followed warranty procedures to ensure claims were paid at 100%.
- Performed annual performance reviews.
- Worked closely with the Service Manager to plan a budget to ensure profitability.
- Promoted a safety culture to ensure all procedures were followed. Worked closely with technicians to implement and update safe work plans.
Field Service Manager
Kirby Smith Machinery Inc.
Dallas, TX
11.2015 - 10.2016
- Managed 6 field technicians for the Komatsu and Wirtgen product lines.
- Communicated technical information to customers and technicians.
- Managed work orders from start to finish to meet a monthly budget.
- Promoted a safety culture through communication with technicians and customers.
Product Support Sales Rep
Kirby Smith Machinery Inc.
Dallas, TX
01.2014 - 11.2015
- Worked a large territory focused on customer retention and acquisition.
- Coordinated preventative maintenance plans and machine repairs.
- Marketed ground engaging tools, wear parts, and consumables, focusing on the Wirtgen mills, soil stabilizers, Kleemann crushers and Vogele pavers.
- Increased market share by 10% in year one and earned a $35,000 bonus.
Territory Manager
Ritchie Bros. Auctioneers
Ft. Worth , TX
03.2010 - 01.2014
- Worked a multi-city territory focused on acquisition.
- Monitored the sales process with a CRM and utilized EDA data to identify potential customers.
- Trained to appraise market value on all types of equipment.
- Earned an 11% commission rate for 3 years with a 10% goal.
Education
Bachelor of Arts - Marketing And Advertising
University of Nebraska - Lincoln
09.2009
Skills
- Product and market knowledge
- Highly organized
- Customer service focused
- Relationship builder
- Trained appraiser
- Effective and proactive communicator
Timeline
Product Support Sales Rep
Modern Machinery
01.2023 - Current
Senior Warranty Rep
Hubble Homes
01.2019 - 01.2023
Field Service Manager
Foley CAT
09.2016 - 09.2018
Field Service Manager
Kirby Smith Machinery Inc.
11.2015 - 10.2016
Product Support Sales Rep
Kirby Smith Machinery Inc.
01.2014 - 11.2015
Territory Manager
Ritchie Bros. Auctioneers
03.2010 - 01.2014
Bachelor of Arts - Marketing And Advertising
University of Nebraska - Lincoln
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