MATTHEW GERARDI
Atlanta,GA
Summary
Highly proactive manager with 5 years of experience in team leadership in the food industry. Background includes sales, management and customer service in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Taco Mac
08.2022 - 07.2023
- Scheduled work hours for 100+ employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Monitored guest feedback, using to improve service and departmental operations.
- Motivated and rewarded employees to improve engagement.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
Cousins Maine Lobster
11.2021 - 08.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Line Cook
P.F. Chang's Bistro
11.2019 - 11.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Operated wok containing oil and using high heat level carefully to avoid burns and injuries.
Food Truck Driver /Assistant Manager
Cousins Maine Lobster
05.2017 - 06.2021
- Accepted orders and packed food for takeout and delivery.
- Greeted customers, answered menu questions and responded to complaints.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Olympic High School
Charlotte, NC06.2014
Skills
- Guest Experience Management
- Food Safety Control
- Hazard Elimination
- Opening and Closing Procedures
- Quality Assurance Understanding
- Food Plating and Presentation
- Business Operations
- Food Production Management
- Food Service Team Development
- Scheduling
- Customer Needs Assessments
- Staff Management
Certification
Servsafe Food Certification
Servsafe Alcohol Certification
Timeline
Hospitality Manager
Taco Mac
08.2022 - 07.2023
Restaurant Manager
Cousins Maine Lobster
11.2021 - 08.2022
Line Cook
P.F. Chang's Bistro
11.2019 - 11.2021
Food Truck Driver /Assistant Manager
Cousins Maine Lobster
05.2017 - 06.2021
High School Diploma -
Olympic High School
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