MATTHEW HAJDU

I was in charge of handling customers Service write up and keeping the service techs work load scheduled and dispatched - Helped with payroll and fleet accounts including working with Wes windover with biewer fleet

• Provided estimates of repair costs to customers and discussed options with them.
• Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
• Upsold additional products such as extended warranties, oil changes, tire rotations.
• Completed standard inspections to assess wear and damage to vehicles.
• Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
• Greeted customers, identified their needs and provided advice on automotive services.
• Scheduled appointments for vehicle service and repairs as requested by customers.
• Evaluated vehicle schematics to assess required parts and order accordingly.
• Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
• Estimated costs of vehicle repair.
• Monitored work progress to ensure timely completion of services within specified timeframes.
• Used knowledge of services to recommend additional products and offerings to customers.
• Ensured that all safety regulations were strictly followed during automotive servicing activities.
• Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
• Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
• Reviewed work orders and discussed with supervisors.
• Recommended additional, useful services to customers to increase overall sales.
• Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
• Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
• Followed up with customers after service visits to confirm satisfaction with completed work.
• Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Resolved customer complaints promptly in a professional manner while adhering to company policies.
• Explained amount for expected services and provided detailed answers to customer questions.
• Processed customer payments for parts and labor charges using a point-of-sale system.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Educated customers about preventative maintenance programs available at the dealership.
• Handled telephone inquiries regarding appointments and work in process.
• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Maintained accurate records of customer transactions in the dealership database.
• Inspected vehicles for damage and recorded findings to facilitate repairs.
• Researched coverages under warranties and determined requirements for coverage.
• Answered phone calls and responded to questions and concerns.
• Trained and guided employees on correct methods for performing different repairs and maintenance services.
• Utilized in-house systems and software to drive customer interaction and communication through service process.
• Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
• Planned work procedures using charts, technical manuals and experience.
• Examined records and papers to verify warranty and service contract coverage.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained schedule of class assignments to meet deadlines.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Understood and followed oral and written directions.
• Delivered products to customer locations on time.
• Completed day-to-day duties accurately and efficiently.
• Collaborated with others to discuss new opportunities.
• Recognized by management for providing exceptional customer service.
• Leveraged [Software] skills to input and compile data gathered from various sources.
• Answered [Number] calls per shift to assist with customer questions and concerns.