Summary
Overview
Work History
Education
Skills
Languages
Timeline
Matt Hamilton

Matt Hamilton

Lehi,UT

Summary

Results-driven professional with a background in customer success, account growth, and change management in highly technical environments. Adaptable and skilled at managing shifting priorities and fostering a culture of agility, transparency, and teamwork. Adept at promoting a positive customer experience.

Overview

10
10
years of professional experience

Work History

Compliance Consultant - French Speaking

SecurityMetrics
Orem, UT
03.2024 - Current
  • Proactively engaged with a lead list of 150-200 customers monthly through outbound calls and emails, driving successful conversions and generating over $5,000 in annual recurring revenue.
  • Provided expert guidance on PCI Compliance processes to inbound sales calls, effectively closing sales and ensuring customer satisfaction.
  • Acted as the primary point of contact for customer accounts, delivering exceptional service and support to maintain strong client relationships.
  • Successfully converted 100+ partner leads into new customers, prioritizing customer experience and contributing to business growth.

Customer Success Manager

Verustat
Remote, UT
02.2021 - 06.2022
  • Successfully onboarded 30+ healthcare organizations, meeting all objectives within prescribed timeframes.
  • Facilitated client meetings to drive program adoption and enhance partnership engagement.
  • Built strong, lasting relationships with clients throughout the program lifecycle.
  • Optimized partnerships through quarterly reviews and KPI development.
  • Led a team in standardizing work processes, templates, and roles for the CSM position.

Enterprise Client Success Manager

O.C. Tanner
Salt Lake City, UT
03.2019 - 01.2021
  • Drove engagement for multiple top-tier clients, generating $4 million in annual revenue.
  • Coordinated internal resources for ongoing support, risk mitigation, and high-quality results.
  • Managed operational needs and project plans for client's recognition solution.
  • Ensured successful customer contract renewals through cross-functional collaboration.
  • Consulted with clients to define business objectives, success criteria, and requirements for employee engagement solutions.
  • Led change management efforts, including technology training, data enrichment, and communication plans.

Client Success Trainer

O.C. Tanner
Salt Lake City, UT
03.2018 - 03.2019
  • Trained 20+ team members and managers globally, reducing training time by 25%.
  • Enhanced templates for executive summaries, partnership reviews, and communication plans.
  • Cultivated a positive work culture for new and existing team members.

Data Specialist

O.C. Tanner
Salt Lake City, UT
07.2016 - 04.2018
  • Remediated and validated complex integration files for over 70 clients.
  • Assisted in program implementations by configuring data file templates and data requirements.
  • Managed rules, executed point deposits, and distributed surveys to thousands of participants.

French Language Tutor

Utah Valley University
Orem, UT
08.2015 - 04.2016
  • Tutored students in group and one-on-one sessions, developing language and grammar skills.
  • Created learning tools, including grammar rules, verb conjugations, and conversational examples.

SEO French Fulfillment Specialist

Boostability
Orem, UT
09.2014 - 06.2015
  • Conducted research and utilized SEO techniques to optimize search engine rankings.
  • Wrote quality content with a focus on linking structures to increase online visibility.
  • Edited website content in both French and English.

Education

Bachelor of Arts - Communication, Public Relations

Utah Valley University, Orem, Utah
04.2016
  • Minor in French completed December 2014.
  • Project Management Professional (PMP), UVU Executive Education - Expected: December 2023

Skills

  • Atlassian suite - Jira Software, Jira Service Management, Confluence, Trello
  • Salesforce
  • Sharepoint
  • Google Suite
  • Microsoft Suite - Excel, Word, Dynamics, Power BI
  • Snowflake
  • SAP ERP
  • Zoom, Webex & Teams
  • Strategic Planning
  • Cross-departmental collaboration
  • Data Analysis

Languages

Fluent in French

Timeline

Compliance Consultant - French Speaking - SecurityMetrics
03.2024 - Current
Customer Success Manager - Verustat
02.2021 - 06.2022
Enterprise Client Success Manager - O.C. Tanner
03.2019 - 01.2021
Client Success Trainer - O.C. Tanner
03.2018 - 03.2019
Data Specialist - O.C. Tanner
07.2016 - 04.2018
French Language Tutor - Utah Valley University
08.2015 - 04.2016
SEO French Fulfillment Specialist - Boostability
09.2014 - 06.2015
Utah Valley University - Bachelor of Arts, Communication, Public Relations

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Matt Hamilton