Summary
Overview
Work History
Education
Skills
Timeline
Generic

MATT HANKS

Hurricane,UT

Summary

Experienced server/manager with proven aptitude and comprehensive background in dynamic restaurant operations, including both academic and practical training in relevant areas of customer service, organizational management, and team building techniques.

Overview

9
9
years of professional experience

Work History

Lead Server

Switchback/Dulivias
03.2021 - 03.2025
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.

Server

Stagecoach Grill
05.2018 - 02.2021
  • Extremely popular steakhouse for tourists and locals alike featuring a diverse team of capable individuals couched within a highly structured and efficient model based on teamwork and simplicity.
  • Fast-paced and high pressure, team members regularly managed large sections while performing at the highest level of professional etiquette, efficiency, and decorum, in addition to accomplishing myriad supplemental duties to ensure team efficacy.
  • Assured guests the most rewarding experience by suggesting special menu items and complimentary pairings of additions such as wine and beer, aperitifs, special sides, and desserts, concurrently enhancing sales relatively and objectively (over 2k nightly).

Server

Anasazi Steakhouse & Gallery
05.2016 - 06.2018
  • Large, unique fine dining restaurant and meeting venue set in the heart of St. George that centered around fresh and ever-changing- oftentimes exotic- high quality fish and meats.
  • Featured a number of inventive and exiting signature cooking modalities, including a 750 degree lava stone upon which any fare may be cooked, in addition to various gourmet fondue's which are crafted on the guest's table.
  • Necessitating a strong staff (both figuratively and literally), duties were highly organized and multi-role, including serving innumerable hot rocks, mixing fondue, bartending, wine stewarding, organizing and serving large banquets, and guiding guests through the experience to ensure perfection.

Server/Core Staff Member

Moki's
01.2017 - 03.2018
  • Newly opened, upscale gourmet restaurant located at the base of Zion Natl Park that boasted a truly talented chef with a fresh and innovative menu.
  • Small, autonomous high-performance team together handled all FOH day-to-day operations including ordering, scheduling, menu optimization, and all customer service interactions.
  • Exemplary guest service coupled with unique, fresh cuisine, where consistency, work ethic, pride, and unparalleled standards made for a model of true success.

Education

Bachelor of Science - Organizational and Interpersonal Communication

Dixie State College
St. George, UT
2010

Skills

  • 20 yrs multi-role restaurant experience- including management, human relations, and high-performance team building
  • Comfortable in fast paced, high pressure environments
  • Bachelors degree in Organizational and Interpersonal Communication
  • Extensive experience in liquor, wine, and fine dining food service (DABC and food handlers certifications)
  • Proficient in Primary Point of Sale Operations (POS)
  • Formal conflict management training
  • Exceptional communication

Timeline

Lead Server

Switchback/Dulivias
03.2021 - 03.2025

Server

Stagecoach Grill
05.2018 - 02.2021

Server/Core Staff Member

Moki's
01.2017 - 03.2018

Server

Anasazi Steakhouse & Gallery
05.2016 - 06.2018

Bachelor of Science - Organizational and Interpersonal Communication

Dixie State College

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