Matt Hanlon
Silver Spring,Maryland
Summary
As a dynamic and result-oriented consulting Program and Project Manager, I have extensive experience in leading complex projects and managing portfolios. My proven track record in driving business transformation initiatives, optimizing network infrastructure, and delivering high-impact outcomes speaks volumes about my expertise. I am skilled at fostering collaborative environments, providing expert-level guidance, and ensuring alignment with strategic objectives. My commitment to achieving success is unwavering, and I am confident that I can help your organization achieve its goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PMO Lead
CDW
04.2022 - 01.2024
- Led, developed and managed a team of 8 direct report project managers, fostering a culture of excellence, collaboration, and continuous improvement within the managed services organization
- Directed execution of approximately 40 projects, contributing to annual recurring revenue exceeding $2 million, while maintaining high standards of quality and client satisfaction
- Maintained utilization goal of 35% leading projects
- This commitment allowed for dedication of time to coaching and mentoring less experienced project managers, providing valuable on-the-job training opportunities
- Spearheaded process enhancements for delivering unified communications cloud-based support services (UCaaS) across 5 different technology offerings, resulting in a 25% reduction in onboarding timelines and improved customer experience
- Reviewed a $2M annual recurring revenue managed services account, conducting data analysis, scope evaluations, and process assessments
- Developed a customer success plan to improve areas for both customer and support teams, identifying opportunities for additional services
- Led an internal initiative to streamline managed services customer connectivity, including device provisioning, procurement, and associated workflows
- Reduced operating costs by over $750K by overseeing the migration of legacy customer connectivity for over 30 clients to align with company standards, ensuring seamless transitions and client satisfaction
- Managed a research and development (R&D) initiative for a new product-based support offering for Aruba ClearPass, driving innovation and expanding service offerings
- Provided vision and identified PMO requirements for the ServiceNow greenfield buildout, aligning initiatives with strategic objectives.
Program Manager
CDW
12.2020 - 04.2022
- Led business transformational programs and portfolios for prominent strategic clients, driving significant growth and satisfaction across 4 key customer accounts
- Managed a $500,000 services business transformation portfolio for a global communications company during the pandemic leveraging Azure DevOps
- Oversaw the migration of 30 customer offices to cloud services (AWS, Azure), resulting in substantial cost savings through office closures and lease terminations
- Strategically grew a services contract from $500,000 to $2.4 million in revenue by leading collaborative efforts with the sales team and customer executive leadership
- Demonstrated acumen in understanding business goals and objectives, leading to significant contract expansion and revenue generation
- Directed $1.2 million in annual services for coworker onboards/offboards, overseeing workstation builds and decommissions
- Implemented measures to enhance third-party partner delivery processes, resulting in streamlined timelines and improved efficiency from start to completion
- Controlled a 3-year site optimization project for a national building materials supplier, overseeing vendor assessment, hardware procurement, and installation
- Achieved $5M in annual services revenue and managed $20M in hardware procurement
- Secured a 1-year contract extension through close collaboration with the sales team
- Facilitated quarterly business reviews (QBRs) for strategic customer portfolios, aligning sales teams and diverse units to identify new engagement opportunities
- Served as the 'voice of the customer,' ensuring alignment between customer needs and organizational goals
- Successfully rescued projects through effective escalation management, repair of executive relationships, clear communication, risk mitigation, and restoration of stakeholder confidence
- Led the turnaround of a project for international law firm offices in EMEA and US, totaling over $650K in services revenue.
Enterprise Project Manager
CDW
09.2018 - 12.2020
- Successfully managed 10-20 projects simultaneously with budgets ranging from hundreds of thousands to millions of dollars for global clients
- Directed diverse projects encompassing network infrastructure, unified communications, mobility, data centers, cabling, cloud services (CSP), Microsoft technologies, and security solutions
- Aligned project deliverables with customer requirements and business goals, achieving successful outcomes and driving operational efficiency
- Led a high-profile $6 million Avaya to Cisco Unified Communications migration project for a financial services client, orchestrating seamless transitions for over 3,000 users across global offices and overcoming technical challenges, including nearly 1:1 feature migration and pandemic related disruptions
- Provided effective mentoring, coaching, and training to new hire project managers, ensuring seamless integration and fostering professional growth
- Maintained strict financial accountability, ensuring adherence to budgetary constraints and achieving financial targets
- Played a key role in developing and standardizing company-wide project management skills and competency models, aimed at establishing project management office standards.
Senior Project Manager
CDW
06.2016 - 08.2018
- Managed 20-30 concurrent projects for global customers, overseeing budgets ranging from thousands to millions of dollars
- Ensured successful project delivery within defined scope, budget, and timeline requirements
- Led a $12 million network infrastructure modernization project for a national customer across 45 distribution centers, overseeing requirements gathering, assessments, planning, logistics, configuration, and installations
- Achieved 20% cost reduction and minimized cutover downtime from 3 nights to 1 overnight event
- Established a strong brand image and reputation to adeptly handle complex customer relationships within large enterprise accounts
- Collaborated with cross-functional teams and stakeholders to gather requirements, define project scope, and develop comprehensive project plans, fostering collaboration and alignment
- Directed pre-sales activities, including scope review, validation, customer meetings, contributing successful new business acquisition
- Delivered emerging technology projects, navigating limited deployment scenarios, and introducing advanced solutions to customers, driving operational efficiency and business value.
Project Manager
CDW
02.2014 - 06.2016
- Managed an average of 25 customer-focused projects concurrently, specializing in data center technologies (systems, storage, virtualization), resulting in over $2 million in annual services revenue
- Led projects for national customer accounts, focusing on data center deliverables, earning recognition as a preferred project manager among pre-sales solution architects and delivery engineers
- Built strong customer relationships through clear communication such as active listening and empathy, as well as providing reliable follow-up through weekly status meetings, and status reports, resulting in repeated requests from teams to lead projects
- Effectively coordinated third-party vendors and partners on projects, ensuring deliverables aligned with contractual agreements and promptly addressed issues
- Facilitated scope revision processes, collaborating with stakeholders to assess project requirements, to enhance project timelines and satisfaction.
Project Coordinator
CDW
07.2010 - 02.2014
- Managed the coordination, allocation, and scheduling of over 35 engineering delivery resources across 5 territories, leading to the successful completion of over 100 projects and the generation of $7 million in annual professional services revenue
- Promoted collaboration between pre-sales and post-sales teams to ensure seamless project initiation and kickoff, resulting in 20% reduction in project delays
- Conducted analysis of client requirements and organized and led meetings with key stakeholders, resulting in a comprehensive understanding of customer needs
- Rapidly acquired comprehensive knowledge of CDW technology offerings, including unified communications, wireless solutions, networking infrastructure, and security
- Enhanced team dynamics through effective communication, identification of learning opportunities, and sharing best practices, leading to a 35% increase in overall team effectiveness.
Senior Specialist, Account Management
US INSPECT
03.2007 - 07.2010
- Managed a portfolio of +25 corporate relocation accounts, generating $6 million in annual revenue
- Implemented and managed a highly effective dispute-resolution process, resulting in a significant reduction in company liability and saving over $500,000 per year
- Implemented client-specific policies and procedures leading to a 20% increase in the accuracy of reports reviewed by the production department.
Client Services Coordinator
US INSPECT
03.2006 - 02.2007
- Managed end-to-end customer relationship management (CRM), data entry, and inspection order process for an average of 50 orders per week
- Strong written and verbal communication with customers regularly to provide timely updates on deliverable deadlines, resulting in increased customer satisfaction and trust
- Created a 20% increase in overall customer satisfaction by identifying and recommending value-add options to customers.
Education
Bachelor of Science - Business Administration
East Carolina University
Greenville, NC2005
Skills
- Adaptability
- Strategic Planning and Execution
- Leadership and Team Management
- Budgeting and Resource Allocation
- Risk Management and Mitigation
- Stakeholder Engagement and Communication
- Office Timeline
- Salesforce
- ChangePoint
- ServiceNow
- Smartsheet
- Jira
- Confluence
- Wrike
- Kanban
- Trello
Certification
- Project Management Professional (PMP), Project Management Institute (PMI), 2015
- Certified ScrumMaster (CSM), Scrum Alliance, 2021
- ITIL Foundation Service Management, Axelos Global Best Practice, 2015
- Microsoft 365 Certified: Fundamentals, Microsoft, 2024
- Microsoft Certified: Azure Fundamentals, Microsoft, 2024
Timeline
PMO Lead
CDW
04.2022 - 01.2024
Program Manager
CDW
12.2020 - 04.2022
Enterprise Project Manager
CDW
09.2018 - 12.2020
Senior Project Manager
CDW
06.2016 - 08.2018
Project Manager
CDW
02.2014 - 06.2016
Project Coordinator
CDW
07.2010 - 02.2014
Senior Specialist, Account Management
US INSPECT
03.2007 - 07.2010
Client Services Coordinator
US INSPECT
03.2006 - 02.2007
Bachelor of Science - Business Administration
East Carolina University