Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Matt Harden

Newton

Summary

Dynamic engineer with extensive experience at Verizon Wireless, excelling in system troubleshooting and project management. Proven track record in resolving network faults, enhancing service efficiency, and fostering collaboration across teams. Adept at data analysis and technical reporting, driving successful project outcomes while maintaining strong customer relationships.

Overview

19
19
years of professional experience

Work History

Engineer III

Verizo Wireless
09.2018 - 08.2025
  • Analyzes and resolves customer, impacting faults in the Verizon Wireless voice and data network, Troubleshoots wireless voice and data elements to isolate faults and takes action to eliminate their impacts to customers. Correlates customer complaints and network device performance to affect the resolution of service impact and condition. Identifies efficiencies to reduce cycle time resolving customer reported troubles. Provides accurate, timely documentation of the actions taken to inform other network technicians of problems found, and solutions for those problems.
  • Reviews and edits technical training documents in accordance with departmental requirements.
  • Develops and maintains positive working relationships with Cell and NOC technicians , System Performance and other internal teams to effectively coordinate resolution to customer facing issues .
  • Achieves successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Voicemail SME. 911 Brain Trust . Robocall Team.

Engineer II

Verizon Wireless
01.2009 - 09.2021
  • Handled phone calls to respond to network alarms, and events for proactive network monitoring.
  • Managed trouble tickets, outage communications, and process escalations for internal and external customers.
  • Provided feedback and internal training to ticket creators in order to foster improvement.

Associate Technician

Verizon Wireless
09.2006 - 01.2009
  • Performed optimization troubleshooting and maintenance of network systems and applications to identify overall system availability and performance.
  • Evaluated network coverage to find gaps. Made recommendations to improve coverage and help implement those recommendations.
  • Complied with company in industry wide standard directives to maintain network performance and enhance efficiencies.

Education

MBA - Project Management

Strayer University
Arlington, VA
05.2019

Bachelor of Arts - French Translation And Spanish

Montclair State University
Montclair, NJ
05.2000

Diplome De Niveau Trois - French

Univeristé De Savoie
Savoie, France
05.1998

Skills

  • Critical thinking
  • Project management
  • Project planning
  • Data analysis
  • Technical reporting
  • System troubleshooting

Affiliations


Le Cercle Français

Golden Key International Honour Society

Sussex County Pride

Languages

French
Full Professional
Spanish
Limited Working

Timeline

Engineer III

Verizo Wireless
09.2018 - 08.2025

Engineer II

Verizon Wireless
01.2009 - 09.2021

Associate Technician

Verizon Wireless
09.2006 - 01.2009

MBA - Project Management

Strayer University

Bachelor of Arts - French Translation And Spanish

Montclair State University

Diplome De Niveau Trois - French

Univeristé De Savoie

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