Matt Hargrove
Phenix City
Summary
Dynamic Senior Application Engineer with a proven track record at Synovus Financial Corp, excelling in application integration and quality assurance testing. Adept at mentoring teams and enhancing system performance, I implemented innovative solutions that significantly reduced defects, while fostering effective client communication and collaboration across cross-functional teams.
Overview
23
23
years of professional experience
Work History
Senior Application Engineer
Synovus Financial Corp
Columbus, GA
01.2015 - Current
- Led application development and integration efforts to enhance financial service delivery.
- Mentored junior engineers in best practices for software design and coding standards.
- Collaborated with cross-functional teams to identify system improvements and optimize performance.
- Lead Tier-3 applications support for imaging-related enterprise systems, including performance troubleshooting, debugging, and incident resolution.
- Managed application upgrades and migrations to enhance system performance and reliability of Synergy Kofax Total Agility and associated platforms.
- Designed and sustained comprehensive monitoring strategies for networks and servers, ensuring optimal support operations.
- Facilitated comprehensive training programs to enhance understanding of imaging workflows and systems among business and technical personnel.
- Supported and maintained Windows Server environments (2003/2008/2012R2/2020) in virtual and physical servers.
- Collaborated with cross-functional teams to design and implement innovative software solutions for client needs.
- Implemented rigorous quality assurance protocols, significantly reducing product defects and customer complaints.
IT Business System Analyst/Application Support Analyst
Synovus Financial Corp
Columbus, GA
10.2012 - 01.2015
- Analyzed business requirements to enhance system functionality and improve user experience.
- Collaborated with cross-functional teams to define project scope and deliverables.
- Developed process documentation to streamline workflows and ensure compliance with industry standards.
- Facilitated user acceptance testing to validate system changes and gather feedback for improvements.
- Managed configuration processes for Synergy Kofax and associated applications to ensure optimal system performance.
- Created detailed use cases and business process models to enhance project clarity and stakeholder understanding.
Senior Business Systems Analyst
Synovus Financial Corp
Columbus, GA
02.2008 - 10.2012
- Led cross-functional teams to analyze and optimize business processes, enhancing operational efficiency.
- Outlined essential business requirements documents to support strategic system enhancements, implementations, and operational needs.
- Collaborated with stakeholders to identify system gaps and propose innovative solutions for process improvements.
- Conducted in-depth data analysis using advanced tools to drive informed decision-making and strategic initiatives.
- Managed vendor relationships, negotiating contracts to align services with organizational needs and objectives.
- Facilitated security measures and access control protocols for loan systems, ensuring protection for 100+ users.
- Managed complex workflow and process automation projects utilizing Service Now.
Lead QA Tester/Senior Test Manager
TSYS
Columbus, GA
06.2006 - 02.2008
- Developed and executed comprehensive test plans, including test planning and scripting, for the TS2 Commercial Card platform, to ensure functionality and performance.
- Collaborated with cross-functional teams to identify and resolve issues during the QA process.
- Led root cause analysis sessions to investigate defects and implemented corrective actions.
- Automated regression testing, including testing processes, improving testing efficiency.
- Mentored junior testers on best practices in test case design and execution methodologies.
- Ensured adherence to company methodologies through effective cross-functional collaboration, enhancing project outcomes.
- Managed and executed testing protocols for high-volume client conversion projects.
Software Test Analyst
TSYS
Columbus, GA
02.2003 - 06.2006
- Developed and executed comprehensive test plans for TS2 Commercial Card internal and external projects, to ensure software quality and functionality.
- Conducted thorough analysis of business and technical requirements, engaging cross-functional stakeholders to ensure deliverables met specified criteria.
- Collaborated with cross-functional teams to identify and resolve software defects effectively.
- Conducted regression testing to validate system updates and enhancements for optimal performance.
- Analyzed test results, documented findings, and communicated issues to development teams for resolution using Test Director.
- Became an SME for interfaces, messaging, and reporting modules.
Education
BBA - Finance
Georgia State University
Atlanta, GA01-2002
Skills
- Client communication
- Application integration
- Innovation and creativity
- Process redesign proficiency
- Tier-3 technical support
- Quality assurance testing
- Experience with financial platforms: TSYS, Kofax, Synovus
- Migration and Upgrade of Enterprise Applications
- Training facilitation
- Business Process Automation and Modeling
- Technical Support and Issue Resolution
Timeline
Senior Application Engineer
Synovus Financial Corp
01.2015 - Current
IT Business System Analyst/Application Support Analyst
Synovus Financial Corp
10.2012 - 01.2015
Senior Business Systems Analyst
Synovus Financial Corp
02.2008 - 10.2012
Lead QA Tester/Senior Test Manager
TSYS
06.2006 - 02.2008
Software Test Analyst
TSYS
02.2003 - 06.2006
BBA - Finance
Georgia State University