Matt Hauptfleisch
West Jordan,UT
Summary
Proven PDI Technician with a track record of enhancing customer retention by over 20% at Ken Garff Dodge through exceptional service and clear communication. Skilled in automotive repair and power tools usage, I excel in creating safe work environments and training peers, demonstrating both technical expertise and strong interpersonal abilities.
Overview
9
9
years of professional experience
Work History
PDI Technician
Ken Garff Dodge
2022.11 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Contributed to a safe working environment by adhering to safety protocols and maintaining clean workspaces.
- Managed inventory levels to ensure availability of required parts for efficient repair services.
- Improved customer retention rates through clear communication regarding vehicle needs and maintenance recommendations.
Accessory Technician
Larry H Miller Super Ford
2021.10 - 2022.11
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Lube Technician
Ken Garff Dodge
2015.04 - 2021.11
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Education
High School Diploma -
West Jordan High School
West Jordan, UT2002
Skills
- Power Tools Usage
- Parts Replacement
- Vehicle Inspection
- Automotive Repair
Timeline
PDI Technician
Ken Garff Dodge
2022.11 - Current
Accessory Technician
Larry H Miller Super Ford
2021.10 - 2022.11
Lube Technician
Ken Garff Dodge
2015.04 - 2021.11
High School Diploma -
West Jordan High School
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