Matt Hendry
Glendale,AZ
Summary
Dedicated candidate eager to guide on spiritual matters and promote spiritual growth. Skilled in teaching, mentoring, evangelism and counseling. Adept at building relationships and qualified to lead and organize small groups and congregations. Open-minded and committed to serving with utmost patience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Street Outreach Case Manager
Phoenix Rescue Mission
05.2021 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted 100 clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Successfully housed over 25 clients in permanent housing.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Led 100's of mission teams in prayer and spiritual formation.
- Assisted with organizing religious activities and services.
- Participated in various outreach programs.
- Provided support, mentoring and training to case management staff.
Street Outreach Case Manager
Phoenix Rescue Mission
12.2019 - 05.2021
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Established and maintained relationships with key stakeholders.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Led mission teams in prayer and spiritual formation.
Shuttle Driver
American Valet
09.2019 - 12.2019
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Maintained clean and neat shuttle for passenger comfort.
- Transported senior citizen clients to senior daycare and from their home.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
- Drove 25-passenger shuttle bus to and from senior day care.
Street Outreach Homeless Case Worker
Western Montana Mental Health - The P.A.T.H Team
10.2018 - 08.2019
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
- Successfully housed over 10 people in permanent housing.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload of 15-20 to satisfy multiple homeless clients with diverse needs.
- Observed and monitored client behavior and responses to treatment.
Valet Concierge
First Service Residential
07.2013 - 07.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Built positive customer rapport for courteous, friendly and professional service.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Answered guest's questions about property amenities and services.
- Monitored and documented guest traffic flow in valet lot.
Street Outreach Supervisor
Los Angeles Dream Center
04.2008 - 07.2013
- Provided leadership, guidance and support to staff members & volunteer missionaries in Under the Bridge Ministry.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Built relationships with local and international mission organizations for successful partnerships.
- Implemented strategies for successful mission outreach to grow membership.
- Led mission teams in prayer and spiritual formation.
- Coordinated and led weekly bible studies for missionary teams in diverse locations.
- Prepared and delivered mission-related presentations to church and community groups.
- Facilitated and directed outreach events for local communities on skid row Los Angeles, CA.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Assisted with organizing religious activities and services.
- Participated in various outreach programs.
- Attended meetings with religious leaders.
- Prepared and distributed religious materials.
- Wrote and delivered sermons.
- Collaborated with other religious organizations and agencies.
- Maintained religious records and documents.
- Provided pastoral counseling to members of congregation.
- Successfully placed 100 clients in detox, permanent housing or Christian recovery at the Dream Center one-year discipleship program.
Soup Kitchen Prep Cook Missionary
Los Angeles Dream Center
07.2006 - 04.2008
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Led mission teams in prayer and spiritual formation.
- Coordinated and led weekly bible studies for the homeless chapel.
- Prepared 1500 meals a day for the campus and community.
Education
Bachelor of Arts - Theology And Evangelism
Christ For The Nations Institute
Dallas, TX05.2017
High School Diploma -
Ocean View Christian Academy
San Diego, CA05.1990
Skills
- Program Development
- Multitasking and Organization
- Case Planning
- Case Support
- Coordinate Supplies
- Motivational and Inspirational
- Evangelism Experience
- Preaching
- Shepherding
- Outreach Initiatives
- Church Planting
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with short-term mission teams of 75 in the development of evangelistic street ministry.
- Started non-profit organization in Dallas, TX and launched weekly homeless outreach in Missoula, MT. We signed up and equipped 10-15 volunteers and served approximately 75-100 homeless individuals every week.
Affiliations
- Member of FMC - Fellowship of Ministers and Churches from Christ for the Nations.
- Member of the Fellowship Network in Irving, TX. Covering for churches, ministries and ministers for spiritual covering, connections and help grow network and ministry.
Certification
- Licensed Minister with FMC, Fellowship of Ministers and Churches in Dallas, TX.
Timeline
Lead Street Outreach Case Manager
Phoenix Rescue Mission
05.2021 - Current
Street Outreach Case Manager
Phoenix Rescue Mission
12.2019 - 05.2021
Shuttle Driver
American Valet
09.2019 - 12.2019
Street Outreach Homeless Case Worker
Western Montana Mental Health - The P.A.T.H Team
10.2018 - 08.2019
Valet Concierge
First Service Residential
07.2013 - 07.2019
Street Outreach Supervisor
Los Angeles Dream Center
04.2008 - 07.2013
Soup Kitchen Prep Cook Missionary
Los Angeles Dream Center
07.2006 - 04.2008
Bachelor of Arts - Theology And Evangelism
Christ For The Nations Institute
High School Diploma -
Ocean View Christian Academy