Matt Hernandez

• Enhanced client satisfaction with the implementation of comprehensive market research and analysis.
• Identified new business opportunities through networking events, conferences, and industry publications.
• Developed customized marketing plans for clients, addressing their unique needs and goals successfully.
• Tracked campaign performance using analytics tools, adjusting strategies as needed to maximize results continually.

• Mentored employees at all levels within the organization to support their professional development goals.
• Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
• Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
• Implemented systems and procedures to increase sales.
• Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
• Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
• Delivered presentations at industry conferences, raising company profile and attracting potential clients.
• Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
• Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.

• Managed branding campaigns and event marketing initiatives in print, video, web and social media.
• Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
• Designed innovative branding and product strategies.
• Developed and strengthened business partnerships at all levels.

Sold $1.6 million worth of new revenue in 7 months

• Responsible for all Digital sales in Market
• Trained new Account Exective in digital sales
• Maintained contact information database by keeping account details updated, clear and relevant.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Managed and mentored team of account executives.

• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
• Offered new and existing customers profitable products to maintain strong territory-wide revenue.
• Targeted prospects in other territories through careful research of competitor products, services and trends.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

• Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
• Monitored and managed staff performance to attain target metrics both individually and team unit.