Overview
Work History
Summary
Timeline
5b
Matt Hester

Matt Hester

Sales/Customer Service/Varies
Tulsa,Oklahoma

Overview

20
20
years of professional experience

Work History

Self

In The Prime of My Life
Tulsa, OK
12.2025 - Current
  • Sold my childhood home and ready to get paid while working hard
  • College graduate with a business degree seeking a customer-centric sales job with the opportunity to make a lot of money

Caregiver (Terminally Ill Parent)/Divorce/Lawncare and Landscaping

Personal Leave
Tulsa, OK
08.2020 - 12.2025
  • Worked multiple short-term positions for companies like AT&T, Berry Global, and a couple others but due to a parent’s needs unable to maintain steady employment.
  • There’s not a chance of me not sticking with the employer that gives me an opportunity.
  • This will be a great hire for any manager.
  • I have good corporate training and can learn any process.

Complaints Specialist

Home Warranty of America
Tulsa, OK
02.2020 - 07.2020
  • De-escalated complaints when customers contacted the BBB or executives through social media
  • Coordinated repairs with contractors and parts suppliers, offered buyouts if the full repair wasn’t covered
  • Actively listened to customer concerns, fostering trust and ensuring positive resolutions that enhanced client satisfaction.
  • Managed contractor and supplier relationships to streamline repair processes, achieving quicker turnaround times and improved service reliability.
  • Analyzed customer feedback trends to identify recurring issues, implementing targeted solutions that reduced complaint rates significantly.

Account Executive

Dish Network
Tulsa, OK
01.2018 - 10.2019
  • Achieved a perfect scorecard hitting all goals such as save rate, commit rate, spend, and productivity
  • Negotiated contracts and regularly exceeded the 25% commit rate goal and 70% save rate goal
  • Consistently ranked in the top 10% of around 250 agents’ enterprise wide across five sites
  • Maintained placement on the top tier of a routing system giving priority to top performing agents

Sales Consultant

MetLife
Tulsa, OK
11.2012 - 09.2017
  • Probed to maximize opportunities by cross selling different product lines and upselling coverages
  • Licensed in all states requiring specific knowledge of state laws and internal underwriting policies
  • Provided feedback as part of a pilot group to ensure a smooth transition from old CRM to Salesforce CRM

Program Coordinator

A New Leaf, Inc
Broken Arrow, OK
07.2012 - 10.2012
  • Coordinated wholesale plant sales increasing revenue while teaching adults with developmental disabilities job skills through horticulture
  • The clients were trained to manage the plants in the greenhouses, providing not only skills but the therapeutic benefits of working with plants as well

Owner/Operator

Self-Employed(Lawncare)
Tulsa
05.2006 - 07.2012
  • Managed lawncare services, achieving substantial improvements in client satisfaction through timely and efficient service delivery.
  • Cultivated strong client relationships, leading to repeat business and referrals while fostering a supportive community presence.

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Timeline

Self

In The Prime of My Life
12.2025 - Current

Caregiver (Terminally Ill Parent)/Divorce/Lawncare and Landscaping

Personal Leave
08.2020 - 12.2025

Complaints Specialist

Home Warranty of America
02.2020 - 07.2020

Account Executive

Dish Network
01.2018 - 10.2019

Sales Consultant

MetLife
11.2012 - 09.2017

Program Coordinator

A New Leaf, Inc
07.2012 - 10.2012

Owner/Operator

Self-Employed(Lawncare)
05.2006 - 07.2012

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Matt HesterSales/Customer Service/Varies