Matthew Hunziker
Galesburg,IL
Summary
I have been trained at Midwest Technical Institute for HAVC/R-Mar for 9 months and graduated in April of 2020
I am a hard worker and learn faster than most.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deburr Technician
Heat and Control
Galesburg, IL
08.2022 - 04.2024
- Performed manual and automated deburring of machined parts using various tools such as hand files, grinders, scrapers and sanding blocks.
- Maintained records of all deburr operations, including the number of pieces processed and the time taken for each operation.
- Inspected deburred parts to ensure accuracy and conformance to customer specifications.
- Operated vibratory tumblers to remove burrs from metal components.
- Adjusted machine settings according to job requirements for optimal performance.
- Assisted in training new employees in use of equipment and safety procedures pertaining to deburring operations.
- Repaired broken or damaged machinery components related to the finishing process.
Appliance Repair Technician
zeglins tv and appliance
Rock Island Il, IL
11.2021 - 01.2022
- Removed, disassembled and fixed appliance parts.
- Instructed customers on how to properly operate, care for and configure appliances.
- Disassembled broken and defective equipment to facilitate repairs.
- Tested appliance parts with hand instruments such as multimeters.
- Ordered supplies, tools and equipment to complete repairs.
- Maintained part inventory for on-site installation, maintenance and repair of appliances.
- Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
- Conducted circuit tests to locate shorts and grounds.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lanemen/front Desk
Northgate lanes
Galesburg, IL
11.2018 - 06.2019
- Sold tickets and collected additional fees from customers for special services.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Provided physical assistance to visitors getting onto and off of rides.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
- Communicated with manager to discuss ride maintenance or repair issues.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Deli Associate
Walmart
Galesburg, IL
09.2017 - 09.2018
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Completed orders of all sizes according to customer preferences, improving patron retention by [Number]%.
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Protected food from spoilage by properly storing in freezer and refrigerator.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Crew Trainer
McDonald's
Galesburg, IL
08.2015 - 07.2016
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Instructed new team members on correct procedures for all areas of operations.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Accepted and processed payments via credit card and cash worth up to $[Amount] daily.
- Stayed up to date on requirements of all team positions to optimize training.
- Greeted incoming customers kindly and provided friendly service.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Cross-trained on [Type] devices and continued training end users in new applications.
- Reviewed training delivery methods to optimize training effectiveness and costs.
Education
HVAC/R-MAR
Midwest Technical Institute - East Peoria
East Peoria, IL04.2020
Certification
- EPA Certified
- Electrical ESCO certified
Timeline
Deburr Technician
Heat and Control
08.2022 - 04.2024
Appliance Repair Technician
zeglins tv and appliance
11.2021 - 01.2022
Lanemen/front Desk
Northgate lanes
11.2018 - 06.2019
Deli Associate
Walmart
09.2017 - 09.2018
Crew Trainer
McDonald's
08.2015 - 07.2016
HVAC/R-MAR
Midwest Technical Institute - East Peoria
- EPA Certified
- Electrical ESCO certified