Matt Hurdt
Massillon,OH
Summary
Quality-oriented professional with proven communication, creative thinking, and leadership skills. Aiming to leverage abilities to successfully fill the role at your company. Frequently praised as efficient by peers, can be relied upon to help the company achieve its goals.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Reliable Automatic Sprinkler Co
08.2022 - 09.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
CES
Tire Distributors of Georgia
09.2021 - 06.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated contracts with vendors to secure competitive pricing on products and services necessary for the team''s success.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Engagement Specialist
TIREHUB LLC
07.2018 - 05.2021
- Refer unresolved customer grievances to designated departments for further investigation
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Arrange and direct delivery and installation of products and equipment
- Trained new employees on software and to adhere to company policies
- Resolve customer complaints regarding sales and service
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Listen to and resolve customer complaints regarding services, products, or personnel
- Provide staff with assistance in performing difficult or complicated duties
- Attend company meetings to exchange product information and coordinate work activities with other departments
- Maintain assigned account bases while developing new accounts
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Adjust sales scripts to better target the needs and interests of specific individuals
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
Inside sales rep
TWW
09.2017 - 07.2018
Inside sales rep
AIRGAS
04.2016 - 01.2017
Assistant Store Manager
GODIVA MALL OF GEORGIA
10.2013 - 10.2016
- Answer telephone calls from potential customers who have been solicited through advertisements
- Maintain records of contacts, accounts, and orders
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Estimate consumer demand and determine the types and amounts of goods to be sold
Education
High School Diploma -
PERRY HIGH SCHOOL
Canton, OH05.1999
Skills
- Microsoft Office
- Excel
- SAP
- SalesForce
- P21
- CRM Software
- Exceptional customer service
- Product Knowledge
- Customer Relationship Management
- Organized and Efficient
- Data Entry
Timeline
Inside Sales Representative
Reliable Automatic Sprinkler Co
08.2022 - 09.2024
CES
Tire Distributors of Georgia
09.2021 - 06.2022
Customer Engagement Specialist
TIREHUB LLC
07.2018 - 05.2021
Inside sales rep
TWW
09.2017 - 07.2018
Inside sales rep
AIRGAS
04.2016 - 01.2017
Assistant Store Manager
GODIVA MALL OF GEORGIA
10.2013 - 10.2016
High School Diploma -
PERRY HIGH SCHOOL
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