Matt Jenkins
Milwaukee,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Client Delivery Manager
CoreLogic
07.2021 - Current
- Enhanced client satisfaction by effectively managing project timelines and delivering high-quality results.
- Streamlined communication between internal teams for improved efficiency in meeting project deadlines.
- Cultivated a positive work culture focused on collaboration and open communication among team members.
EPP Client Support Representative Senior
FIS
07.2011 - 04.2021
- Provided technical support for financial services industry clients for a variety of products and tools, including Bill Pay, Zelle, P2P, External Transfers, and fraud prevention
- Participated in PI and sprint planning events via defect prioritization, testing, and review in an Agile environment
- Enhanced customer satisfaction by promptly addressing and resolving client concerns.
Team Lead EPP Consumer Support Representative
FIS
04.2010 - 07.2011
- Troubleshoot and diagnose product-specific or general technical problems
- Provide feedback and coaching for customer service agents
- Manage multiple call center projects.
CBS Consumer Support Representative
FIS
10.2009 - 04.2010
- Provided customer service for several branded, virtual banking institutions
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and improved response times.
EPP/e-Banking Consumer Support Representative
FIS
02.2008 - 10.2009
- Provide excellent customer service while servicing different FIS banking products including: Pre-Paid Debit, Online Bill Pay, eBanking, Fraud Prevention, and core banking products
- Browser and operating system troubleshooting for end users of FIS Bill Pay.
Education
University of WI-Milwaukee
01.1998
University of WI-Madison
01.1996
Skills
- Professional Demeanor
- Teamwork and Collaboration
- Professionalism
- Multitasking Abilities
- Analytical Skills
- Effective Communication
- Client Relationship Building
- Technical understanding
Military Service
Wisconsin Army National Guard, Specialist, 1996-2003
Timeline
Client Delivery Manager
CoreLogic
07.2021 - Current
EPP Client Support Representative Senior
FIS
07.2011 - 04.2021
Team Lead EPP Consumer Support Representative
FIS
04.2010 - 07.2011
CBS Consumer Support Representative
FIS
10.2009 - 04.2010
EPP/e-Banking Consumer Support Representative
FIS
02.2008 - 10.2009
University of WI-Milwaukee
University of WI-Madison