Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Matt Kizer

Novato,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Manager & Assistant Manager

Trader Joe's
San Francisco Bay Area , CA
10.2008 - 04.2024
  • Coached, mentored, and trained new and old crew members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
  • Managed emergency situations such as power outages and other events impacting the facility.
  • Developed and implemented policies and procedures for maintenance, repair and operations of facilities.
  • Coordinated the activities of subcontractors in relation to facility maintenance projects.
  • Planned upgrades or renovations for existing facilities based on customer feedback or changing needs.

Store Manager

STARBUCKS COFFEE COMPANY
San Francisco Bay Area, CA
04.2001 - 10.2008
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed the successful launch of new store openings, with responsibility for hiring and training personnel across various locations.
  • Coffee Master.
  • Manager Coach Mentor (MCM)- Mentored and train new store managers before they were placed in their store.

Education

Some College (No Degree) - Applied Voice/Dance

University Of Nevada Reno
Reno, NV

Skills

  • Performance Management
  • Verbal and written communication
  • Schedule Preparation
  • Staff Development
  • Financial Management
  • Staff Training and Development
  • Special Events
  • Performance Reviews
  • Recruitment and hiring
  • Team Building and Leadership
  • Culture development

Certification

  • Forklift Certified (expired)
  • Certified Food Safety Manger
  • Electric & Manual Pallet Jack Certified
  • CDL

Accomplishments

Helped open new locations for Starbucks Coffee Company requiring the hiring and training of new employees in multiple locations.

Helped open a new location for Trader Joe's requiring the hiring and training of new employees in multiple locations.

Every Four Feet– Wine Tasting Program

Created a wine tasting program at Trader Joe’s for the crew so that everyone felt more comfortable talking about wine. I covered imports and domestic wines. All tastings were paired with food.

Mother’s Day Pop-up Flower Shop– Flower Program

Created a pop-up flower shop in South San Francisco Trader Joes to meet high demand. Three tents and 1100 cases of flowers sold in three days.

University Of California Berkeley Haas School of Business

Organizational Behavior Class wrote a paper on one of the Starbucks Stores I managed called "Grande Culture And Extra Shot Of Talent"

Affiliations

  • Proud Member of The Washoe Tribe of Nevada and California
  • Proud Member of Actors Equity Union

Timeline

Manager & Assistant Manager

Trader Joe's
10.2008 - 04.2024

Store Manager

STARBUCKS COFFEE COMPANY
04.2001 - 10.2008

Some College (No Degree) - Applied Voice/Dance

University Of Nevada Reno

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Matt Kizer