Matt Knapke

Detail-oriented IT professional with over 2 years of experience in network troubleshooting and store systems support. Skilled in configuring and maintaining Windows XP/Vista/7/8/10 environments, Microsoft Office, and Office 365. Expertise in PAN, LAN, and WAN technologies, managing Active Directory, supporting Microsoft Surface devices, and providing technical assistance in high-pressure environments. Adept at handling technical support calls and ensuring seamless system functionality for clients. Highly motivated with a keen eye on cyber security trends and problem-solving. Learns quickly under pressure and applies new knowledge fast to meet customer needs and deadlines. Managed technology hardware repairs for computers, printers, and scanners to minimize downtime and optimize performance for clients. Demonstrated strong communication skills by effectively resolving technical issues with internal and external clients. Configured and managed laptop/desktop work orders for GE/Aviation. Proficient in Dell/HP desktops, MacBook Pro imaging, Break/Fix, reconfiguring laptops and tablets. Experienced in project coordination for hard/software pre-deployment fixes.

• Achieved receiving equipment efficiency through scanning accuracy and efficiency while keeping up with product coming into the facility.
• Used Microsoft Excel to develop inventory tracking spreadsheets to upload to Pharos inventory system.
• Achieved inventory accuracy goals through effectively helping and collaborating with team members during quarterly inventories.
• Helped to streamline return equipment process.
• Collaborated with Johnson Investment Counsel IT Project Managers in the implementation of Cloud-based Evolve IP web server.
• Migrated internal client desktops to Evolve IP web server to create a more efficient work environment.
• Provided daily assistance to JIC staff with software and troubleshooting needs,

• System Support
• Technical Assistance
• Troubleshooting
• Problem-Solving
• Collaboration
• Word
• Excel
• Power Point
• Outlook
• Forklift Certified

• Comcast Business/Contingent, Logistics Coordinator/Returns Team, 09/01/17, 01/01/25, Optimize return of hardware models via client sites into Pharos inventory system., Clear backlog of received materials and optimize inventory counts for clients’ needs., Further duties included adding new equipment into Pharos inventory system., Supervised small projects such as reorganizing returns area for accessibility concerns., Trained other peers on adding new inventory in the event I was out of the office., Pick new or repair orders to get them to clients to update equipment or shorten service interruptions to continue to conduct business transactions.
• Luxottica Retail/Kelly Services, Store Systems Support (Temp.), 02/01/17, 08/01/17, Provide daily support and troubleshooting help to clients such as Sunglass Hut and LensCrafters stores by diagnosing and repairing systems to increase functionality., Average between 25-35 calls daily from stores for network or hardware down, Talent Luxottica hiring portals, troubleshooting needs and iPad to get stores to continue sales., Place outbound calls for follow-up when prompted by 2nd Level Support.