Matt Kossman
Atlanta,GA
Summary
Accomplished healthcare executive with a demonstrated track record for achieving best in class clinical, operational, and financial results. Focus on cross-departmental strategic initiatives to deliver high quality care in an affordable setting. Forward thinking with success in building strong teams, collaborative relationships, and stimulating earnings growth.
Overview
29
29
years of professional experience
Work History
Chief Operating Officer
United Urology Group
01.2022 - Current
- Executive operations leader of PE backed urology MSO with heavy focus on driving clinical and operational excellence, increasing patient visits and top-line growth
- Spearheaded organizational wide initiatives around operational improvements, patient experience, ambulatory services, physician productivity, labor management and ancillary growth
- Operational leadership over 275+ provider practice, 90 locations, 28 ASCs, 7 IMRT centers, 3 path labs, and a call center, serving 5 states
- Enterprise averaged 1m annual encounters and $500m in revenue
- Generated increases in revenue of 40% and EBITDA of 60%
- Developed and executed strategies and business plans in partnership with physician practices focused on enhancements in the care delivery model, hospital relationships, provider recruitment, compensation plans, scheduling, and productivity
- Restructured operations leadership team with emphasis on organizational culture and adopting clear goals linked to outcomes
- Achieved performance improvement in numerous KPIs including medication errors, NPS, employee satisfaction/retention, schedule fulfillment, labor costs and clinically appropriate ancillary utilization
- Oversight of 28 ASCs which include 3 separate JVs
- Successfully opened 5 new ASCs
- Execution of plan to transition surgical volume into new ASCs
- Case volume increased by 35%
- Enhancements to cancer care strategy including the addition of patient navigators, follow-up on recently diagnosed patients, coordination between urologist and radiation oncologist, and rapid patient access
- Improved time to treatment by 30%
- Implemented new processes to improve patient access
- Enhanced training and quality evaluation with offshore call agents, implemented new scheduling processes to increase utilization of appointments in current 5-day period
- Achieved company all time high schedule fulfillment of 82% and reduced wait time for appointments by 5 days
- Introduced company-wide patient experience initiative designed to view the environment through the eyes of patients and family members
- Achieved company all time high NPS of 81
- Managed training, acquisition planning, integration, and onboarding
- Significant enhancements in customer service training, new provider and MA onboarding, clinical skill checks and registration process.
Senior Vice President Operations
WellStreet Urgent Care
01.2020 - 01.2022
- Senior operations executive of retail-medicine urgent care operations structured in an integrated network with multiple health system partners
- Lead organization in day-to-day operations, execution of strategy and building culture based on kindness and trust.
- Coordination with leaders of support departments across company as well as with health system partner Boards
- Oversight of daily operations for portfolio of 85+ urgent care locations, representing 1.7m annual encounters and $375m in revenue
- Growth of 20+ new locations and 600k encounters
- Rapid execution of Covid strategy to position WellStreet as market leader in testing options, and redesigned workflows increasing capacity to meet patient demand.
- Enhanced patient experience focused on telemedicine, virtual waiting room, online scheduling/registration, and drive through service offerings.
- Achieved best in class Google and NPS ranking
- Development and execution of growth strategies for existing and new markets
- Leverage online presence and direct marketing to promote service offerings
- Identification and evaluation of de novo and acquisition opportunities
- Oversight of construction management team and integration planning
- P&L management and development of productivity metrics including support staff and provider coverage, supply chain and efficiency targets.
- Restructured and expanded operations team members and roles to best respond to Covid operating environment and growth opportunities.
Regional Vice President, Operations
United Surgical Partners/Tenet Healthcare
01.2016 - 01.2020
- Responsible for all aspects of operations over portfolio of ambulatory surgery centers
- Areas of expertise include physician relationships, clinical performance, operations, financial management, joint venture management, health systems relations, business development and M&A integration
- Full P&L responsibility for $175m in revenue, consistently achieving 9%+ bottom line growth
- Lead multiple initiatives to increase case volume and surgical acuity
- Promote service line expansion opportunities including total joints, complex spine surgery and robotics
- Development and execution of annual strategic plans focused on long term success of ASC incorporating physician and health system relationships as well as payer environment
- Achieved top 15% company-wide in safety and patient satisfaction
- Motivate teams to put patient safety and experience as top priority
- Responsible for over $40m in construction of two de novos, two relocations and multiple facility renovations
- Overall accountability for construction planning, external financing, and licensure
- Oversight of operating entity governance, including changes in operating structure, syndication, admission of new partners and share transactions.
Vice President, Operations
Surgical Care Affiliates
01.2011 - 01.2016
- Oversaw surgical services operations focused on improving quality, operational and financial performance of affiliated ASCs/surgical hospitals as well as non-equity management relationships
- Operational and financial oversight of surgical facilities
- Lead initiatives to improve patient experience driving best in class patient satisfaction
- Engage physicians in daily management through clinical co-management agreements
- Developed and implemented multi hospital system wide perioperative governance council
- Created common reporting dashboard, consistent set of strategic objectives and alignment with hospital leadership, surgeons, and anesthesia
- Achievement of surgical expense savings through reengineering of staffing practices and identification of variations in practice patterns including supply usage
- Design and management of clinical co-management agreements
- National speaker on co-management agreements
- Day-to-day support of physician co-management to ensure clarity of focus and achievement of goals
- Lead management support engagements with partnered health systems focused on development and execution of strategic initiatives and achievement of improved operating efficiencies, patient satisfaction, case volume growth, market share and profitability.
Management Consulting - Healthcare Advisory Services
PYA
01.2007 - 01.2011
- Direct healthcare consulting engagements while developing and maintaining client relationships
- Expertise focused on strategic and financial planning, operations management, medical staff relationships, physician employment, joint ventures, and fair market valuation
- Strategic, operational, financial and market planning for numerous medical and surgical specialties and provider service lines
- Developed strategic plans for service lines as well as hospital-wide focused on market share growth, expansion of services and facilities, affiliations, and physician alignment
- Prepared and negotiate agreements related to physician employment, financial support, co-management, and equipment leases
- Issued over 200 opinions of fair market value
- Prepared expert reports in support healthcare litigation and certificate-of-need matters.
Senior Director – Operations/Strategy
DaVita Inc.
01.2002 - 01.2007
- Direct multistate operations for 19 dialysis programs representing $65M revenue and 400 FTEs
- Oversight of clinical quality, operations, strategic/business planning, de novos, acquisitions and joint ventures
- Lead due diligence for $40M acquisition of 17 dialysis facilities
- Managed integration for newly acquired healthcare facilities ahead of schedule and under budget resulting in $750K of savings
- Achieved top 20% company-wide clinical outcomes
- Restructured operations in Atlanta metro area
- Improved performance by $600K per year
- Eliminated temporary labor
- Negotiated and managed agreements for physician joint ventures, medical directorships, real estate leases, managed care contracts and purchased services.
Administrator/Director
Johns Hopkins Health System
01.1995 - 01.2002
- Direct operational, strategic, and financial initiatives for hospital departments and physician practices
- Oversight of 15 community based primary care practices
- Management responsibility for hospital support service departments at Bayview hospital comprised of 300 FTEs
- Lead negotiations for numerous contract agreements including employed physician and services arrangements.
Education
Master of Business Administration -
Loyola College
Baltimore, MD01.1998
Bachelor of Business Administration -
James Madison University
Harrisonburg, VA01.1994
Skills
- Operations Oversight
- Compliance Management
- Business Analysis
- Strategic Planning
Timeline
Chief Operating Officer
United Urology Group
01.2022 - Current
Senior Vice President Operations
WellStreet Urgent Care
01.2020 - 01.2022
Regional Vice President, Operations
United Surgical Partners/Tenet Healthcare
01.2016 - 01.2020
Vice President, Operations
Surgical Care Affiliates
01.2011 - 01.2016
Management Consulting - Healthcare Advisory Services
PYA
01.2007 - 01.2011
Senior Director – Operations/Strategy
DaVita Inc.
01.2002 - 01.2007
Administrator/Director
Johns Hopkins Health System
01.1995 - 01.2002
Master of Business Administration -
Loyola College
Bachelor of Business Administration -
James Madison University
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