Matthew Lawson
San Tan Valley,AZ
Summary
Experienced professional in the hospitality and customer service industry with a strong background in valet operations. Demonstrated expertise in efficiently and safely managing vehicle logistics while always maintaining a courteous and professional demeanor. Recognized for exceptional teamwork skills and adaptability, consistently surpassing client expectations.
Overview
4
4
years of professional experience
Work History
Options Trader
Mountain Trading
08.2023 - Current
- Enhanced trading strategies with thorough research on financial instruments, industries, and market conditions.
- Continuously updated knowledge of industry regulations and best practices to maintain firm''s competitive edge in options trading.
- Utilized technical indicators such as moving averages, support/resistance levels, and trend lines to make informed decisions on entry/exit points in positions held within client portfolios.
Sales Associate
Ryan Automotive
02.2023 - 09.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Valet
Ryan Automotive
09.2021 - 01.2023
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional standards.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
Skills
- Trading psychology
- Fundamental analysis
- Portfolio management
- Asset allocation
- Patience and composure
- Reliability and punctuality
- Effective decision making
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Safe driving practices
- Defensive driving
- Efficient work ethic
Ranch Hand
From February 4 to March 17, 2025, I helped my uncle at his ranch. This setup allowed him to run his landscaping business while I managed different projects and cared for his animals. Additionally, I had worked for my grandpa, who lives near where I was staying. My tasks included feeding his 60+ cows and assisting him in upgrading the roads from rough to smooth.
Timeline
Options Trader
Mountain Trading
08.2023 - Current
Sales Associate
Ryan Automotive
02.2023 - 09.2023
Valet
Ryan Automotive
09.2021 - 01.2023
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