Matthew Lengel
Lincoln,NE
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
14
14
years of professional experience
Work History
General Manager
The Local Cafe and Restaurant
Lincoln, NE
09.2020 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Legends Bar and Grill
Lincoln, NE
08.2017 - 09.2020
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
Regional Manager
Buffalo Wild Wings
Lincoln, NE
01.2016 - 08.2017
- Developed annual budgets for each district within the region.
- Analyzed regional financial data to identify areas of growth opportunities.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Provided mentorship and coaching to staff members throughout the region as needed.
District Manager
Subway
Lincoln, NE
04.2012 - 01.2016
- Identified opportunities for process improvement across multiple locations within the district.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Organized promotional events in order to drive sales volume in the district's stores.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
General Manager
Buffalo Wild Wings
Lincoln, NE
12.2010 - 04.2012
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Developed service and sales strategies to improve retention and revenue.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Education
Associate of Science - Business Administration
Southeast Community College Area
Lincoln, NE02-2008
High School Diploma -
Lincoln High School
Alma Center, WI04-2005
Skills
- Financial Administration
- Loss Prevention
- Customer Relationship Management
- Workflow Planning
- Expense Control
- Quality Management
Timeline
General Manager
The Local Cafe and Restaurant
09.2020 - Current
General Manager
Legends Bar and Grill
08.2017 - 09.2020
Regional Manager
Buffalo Wild Wings
01.2016 - 08.2017
District Manager
Subway
04.2012 - 01.2016
General Manager
Buffalo Wild Wings
12.2010 - 04.2012
Associate of Science - Business Administration
Southeast Community College Area
High School Diploma -
Lincoln High School
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