Summary
Overview
Work History
Skills
Timeline
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Matt Leon

Brook Park,OH

Summary

Highly motivated and reliable professional consistently delivering exceptional results with minimal supervision. Demonstrates remarkable ability to maintain accuracy and complete tasks efficiently, even in the face of interruptions and competing demands. Possesses 20 years of experience as a Sales Executive, with a strong expertise in providing outstanding customer care.

Overview

25
25
years of professional experience

Work History

Owner/Operator

Matt's Custom cornhole and more
04.2010 - Current
  • Handled various saw types efficiently while adhering to workplace safety standards.
  • Cut timber, panels and other materials according to measured dimension
  • Designed and finished oak casing.
  • Ordered materials and contacted sub-contractors when needed
  • Created customized items to fulfill diverse customer requirements.

Mull/Paint Coordinator

Joyce Manufacturing
01.2019 - 07.2020
  • Managed workforce in both mull and paint areas.
  • Strictly adhered to safety regulations and proper use of PPE.
  • Created and implemented an effective cross-training plan to enhance versatility in supervised areas.
  • Analyzed truck loading schedules, ensuring efficient preparation.
  • Completed mull units, basement, picture and trapezoid windows one day prior to truck loading
  • Checked in all painted orders against the paint schedule
  • Communicated and monitored progress of the paint area against the daily schedule
  • Monitored quality of finished painted products and ensured proper painting methods were being followed
  • Built, scanned and wrapped all double hung, slider and picture windows; returned all casement and doors to respective departments for completion
  • Completed weekly inventory on all stock paints and supplies
  • Ensured paint booth was kept clean; including filter changes, walls and floors cleaned weekly

Sales Associate

Danny Vegh's Billiards & Home
01.2006 - 03.2007
  • Greeted incoming customers while offering prompt support.
  • Coordinated setup and closure protocols for POS devices.
  • Stayed current on customer purchasing trends.
  • Kept updated on ongoing promotions, payment policies, and exchange regulations.
  • Provided tailored advice by understanding customer needs.
  • Developed training modules to enhance skills of newly hired sales representatives.

Customer Service Representative

Newark Inone
03.2003 - 09.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Corporate Sales Executive

AT&T Store
06.2000 - 09.2003
  • Contacted prospects by phone or e-mail each prior to service contract and warranty expiration date to initiate the renewal process
  • Partnered with vendors to develop quotes, negotiate costs and produce mandatory materials
  • Established and maintained client relationships through superb communication
  • Put together and finalized sales contracts to close deals
  • Communicated brand identity and corporate position to internal and external customers to foster brand loyalty and recognition
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning

Timeline

Mull/Paint Coordinator

Joyce Manufacturing
01.2019 - 07.2020

Owner/Operator

Matt's Custom cornhole and more
04.2010 - Current

Sales Associate

Danny Vegh's Billiards & Home
01.2006 - 03.2007

Customer Service Representative

Newark Inone
03.2003 - 09.2005

Corporate Sales Executive

AT&T Store
06.2000 - 09.2003

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Matt Leon