MATT LICHTFUSS

Responsible for developing, managing and growing long-term relationships with clients and various brokers. Oversee all aspects of client relationship and ensure customers are satisfied with their products and services. Work across all areas of organization to utilize internal resources to proactively analyze and manage various complex benefit inquires or issues.

Selected Contributions:

• Promoted from Specialist, to Senior Account Representative, to Client Account Manager
• Recognized for ability to effectively triage and handle complicated client issues -
• Maintained all Service Level Agreements with clients
• Participated in several compliance webinars and training to fully understand all of third-party benefits and how they apply to clients
• Participated in finalist calls with sales team to help obtain new business
• Recognized for ability to show empathy and patience with clients during very difficult calls and meetings

Acts as primary contact between Data Dimensions and assigned clients

Responsible for relationship and management of all client projects with overall responsibility for job profitability and client satisfaction

Maintain client confidentiality regarding specific client information

Selected Contributions:

• Selected to participate in leadership program and completed 40 hour course
• Recognized several times by management and peers for demonstrated ability to communicate with clients and maintaining client satisfaction
• Client recognition for solving problems and accomplishing difficult tasks in limited time frames
• Led several power point presentations on behalf executive team to communicate future strategies with clients
• Recognized for several successful project implementations
• Recognized by peers and management for friendly demeanor and willingness to work in team environment
• Recognized by peers and management for leadership ability.

Create articles, podcasts, blog posts, and social media content to inform consumers of cyber security trends and breaking cybercrime news in order to generate brand awareness and new business

Selected Contributions:

• Drive targeted traffic to company’s website and expand brand awareness by launching SurfWatch Labs’ CyberRisk Roundup Podcast
• Boost social media traffic and online presence as primary contributor to company’s social media content by analyzing data to identify trends in cyber security in order to create relevant blogs, podcasts, articles, and social media posts
• Successfully crafted hundreds of cyber security-related articles and reports and acknowledged widely for articles featuring interviews with leading cyber security experts.

Oversaw second-shift operations in warehouse for creation and shipment of school supply kits. Supervised team of 26 employees among several departments, including inventory control, production, replenishment, and custodial

Selected Contributions:

• Successfully completed every production run on time with .05% error rate, well below required error rate of .10%
• Increased productivity and efficiency by implementing solutions to streamline processes and eliminate double- handling of product
• Recognized for dedication to excellence in operational success.

Led warehouse operations servicing online orders for Midwest region and traveled to warehouses throughout North America to assist in training on new standard operating procedures and technology

Selected Contributions:

• Received three promotions in eight years for excellent service and performance and was honored with multiple employee of the month awards and recognized several times for perfect attendance
• Ensured working areas consistently met company quality standards and production goals
• Improved productivity and performance by facilitating training efforts in over ten warehouses throughout North America.