Matt Lindley

Multi-Property Operations

• Oversee day-to-day operations of multiple hotels within the assigned area
• Ensure all properties meet brand standards, company policies, and local regulations
• Support and mentor Hotel General Managers and department heads
• Conduct regular property visits, audits, and performance reviews

Revenue & Room Rate Management

• Develop, implement, and monitor room rate strategies across all hotels
• Analyze market trends, competitor pricing, demand forecasts, and occupancy data
• Optimize pricing, yield, and distribution strategies to maximize revenue and RevPAR
• Collaborate with sales, marketing, and revenue management teams on promotions and packages

Financial Performance

• Monitor budgets, forecasts, and financial performance for each property
• Identify cost-control opportunities and revenue growth initiatives
• Review P&L statements and ensure profitability targets are met

Guest Experience & Quality Control

• Ensure consistent guest experience and service quality across all hotels
• Monitor guest feedback, online reviews, and satisfaction scores
• Address escalated guest issues and implement service improvement plans

Leadership & Staff Development

• Provide leadership, coaching, and performance management for hotel leadership teams
• Assist with recruitment, training, and succession planning
• Promote a positive, high-performance culture across all properties

Compliance & Risk Management

• Ensure compliance with health, safety, labor, and legal requirements
• Oversee implementation of emergency, security, and risk management procedures

• Led operational strategies to optimize property performance and enhance guest satisfaction.
• Managed budgeting processes, ensuring cost-effective operations while maximizing revenue streams.
• Developed and implemented training programs for staff, fostering a culture of excellence and accountability.
• Analyzed market trends to inform strategic decision-making and maintain competitive edge in hospitality sector.
• Streamlined communication channels between departments, improving overall efficiency and service delivery.
• Oversaw maintenance operations, ensuring property compliance with health and safety regulations.
• Conducted regular performance evaluations, mentoring team members for professional growth and development.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

• Responsible for generating profit to meet or exceed budget expectations.
• Maintain operational and guest service standards.
• Manage property and supervise housekeeping staff, front office and maintenance functions.
• Train, coach and counsel employees.
• Inspect buildings, monitor employee productivity, market the property to increase revenue and provide a clean and safe environment for employees and guests.
• Diligently observe service issues in their buildings and direct employees to execute solutions.
• Achieve revenue and profit objectives.
• Attain passing QAR scores at above satisfactory level 83% or higher.
• Meet budgeted growth in revenue and profit while consistently enforcing policy, and procedures.

• Assist Property Owner with any hotel related projects including yearly budget plan, hotel renovations, Sales & Marketing Plan, mortgage company inspections.
• Direct and manage hotel operations including Housekeeping, F&B, Front Desk, Sales, and Maintenance.
• Responsible for the yearly business plan that includes budgeted revenues and expenses.
• Exceeded hotel goals and objectives in the following areas: Guest Satisfaction, Trip Advisor Reviews, Budgeted Revenues, Expenses, LRA inspection for cleanliness, conditions and services.
• Assures property is in full compliance at all times with Choice Hotels Brand Inspections, City/State inspections, Fire safety, pool chemical levels, Health Inspection, ADA, and Annual State Lodging inspection.
• Responsible for recruiting/ hiring and insure proper training is done with each new hire.
• Responsible for all hotel purchasing including housekeeping supplies, maintenance equipment, breakfast supplies, office supplies, and breakfast food purchasing.
• Conduct weekly revenue management meetings assuring hotel maximum profitability. Monitors hotels rates against competition and adjusts accordingly.
• Monitor all front desk activity and assign necessary assignments to front office manager.
• Meet with Director of Sales weekly going over sales and marketing plan for the week and making sure assigned deadlines are met.
• Monitoring yearly budget and making sure property is on track to meet or exceed estimated yearly budget and make adjustments to operations when necessary.
• Process bi-weekly payroll and confirm all employee time entries are correct.

• Assist in scheduling and delegating work to the Front Desk, Bell, Valet and Transportation departments.
• Oversee daily operational issues.
• Make recommendations to General Manager regarding development, training and corrective action of team members.
• Follow up on guest history, group block pick-ups and cut off dates.
• Remain current on room rates, room availability and emergency procedures.
• Resolve or refer to other Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Assist in the training, development and direction of the Hotel Front Desk, Reservations, Bell, Valet and Transportation departments.
• Assist in creating, implementing, and achieving the departmental budgets for the Front Desk, Reservations, Bell, Valet and Transportation departments. Utilizing established daily wage management techniques, time and attendance payroll management software, and appropriate adjustments to the proportionality of business needs to staffing levels.
• Ensure all management directions and guest special requests or needs are properly noted in the Property Management System for action by the appropriate hotel department prior to check-in.
• Prepare all weekly and monthly reports in accordance with required quality standards and established deadlines.
• Maintain appearance standards.
• Provide courteous service to our guests and be cordial to all Team Members.
• Communicate effectively both orally and in writing.
• Maintain a good attendance record.
• Prepare and calculate all employee time cards for management to process.
• Other duties as directed by management.

• Greet guests with a smile and answer their questions as required.
• Count and verify cash, shift activity, keys, gift certificates, Complete shift audits as required.
• Print updated in-house, arrival, departure, and room status reports every two hours pending activity.
• Check telephone interfaces throughout shift.
• Check all unresolved departures.
• Review service requests for arrivals.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Write all wake-up call requests on specified form and enter on switchboard.
• Complete in-house bucket check.
• Complete welcome calls.
• Clean and tidy front desk area.