Summary
Overview
Work History
Education
Skills
Skills Certifications
Timeline
Generic

Matt Malone

Rio Rancho,NM

Summary

Tech-savvy Slot Technician possessing knowledge of gaming machine circuitry, assembly and maintenance. Offering several years of experience training, supervising and leading crews and co-workers. I work well as a collaborative team player comfortable working with minimal supervision and managing multiple tasks simultaneously.

Overview

35
35
years of professional experience

Work History

Slot Technician

Santa Ana Star Casino Hotel
06.2023 - Current
  • Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
  • Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
  • Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.

Tech Support / Service Assurance / NOC Alarm Handling

Whidbey Telecom
10.2020 - 01.2023
  • Troubleshoot customer and employee issues with DSL, Fiber, and Wireless network connectivity, and landline phone connections
  • Escalated cases to tier 2 Tech support when necessary creating TTs and SOs and scheduling technicians for on-site installs and repairs
  • Monitored and dispatched NOC alarms local and external, monitored and dispatched residential and commercial fire, burglary, holdup, and medical alarms working with 911 dispatchers to coordinate first responders.
  • Consistently met or exceeded performance targets for service quality, response times, and problem resolution rates.

Driver

Whidbey Sea-Tac Shuttle
03.2020 - 10.2020
  • Transported valued customers and packages to and from Airports
  • Conducted inspections of and maintained detailed records of transportation vehicles
  • Collected payments from customers for deposit at main office
  • Provided information, advice and directions to visitors regarding local attractions and venues
  • Due to my professionalism and attention to detail I was frequently requested to cater to V.I.P.s and work special events as a private event Limo / shuttle Driver.

Construction / Quality Inspector / Job Foreman

Kel's General Services
05.2016 - 10.2020
  • While in school full time I worked part time as a general laborer & Job Completion / Quality Assurance Inspector on Whidbey Island. I was frequently placed on job sites as a crew leader / foreman overseeing crews as large as 8 workers.

Warehouse Associate / Trainer / QC Auditor

REI
04.2005 - 09.2016
  • Started as general labor, moved up to: Assembly > Warranty Specialist > Trainer > Q.C Auditor
  • Established protocols and procedures to obtain warranty parts for faulty merchandise from vendors
  • Selected to serve on a team of seven trainers to develop a standardized program used to train bicycle mechanics and assembly specialists company wide - Team was also sent to train 35 person staff in new D.C On east coast
  • Was key member in developing matrix for quality control standards and audit process used to track progress in the new bicycle assembly and distribution program.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking and ordering parts, tools and merchandise.

Volunteer Ski Patrol / Back Country Rescue

White Pass Ski Area / National Ski Patrol
01.2007 - 01.2010
  • Conducted SAR (search and rescue) operations including triage and first responder treatment of injured patients in remote and inclement conditions.

Hearing Instrument Specialist

Rainier Sight & Sound Inc.
01.1999 - 01.2009
  • Designed and programmed custom algorithms for individual hearing loss needs in custom fit devices
  • Repaired and maintained micro electronics, Conducted patient record maintenance and billing.

Air Force Security Forces

USAF
01.1989 - 01.1992
  • Operation Just Cause – 1990
  • Operation Desert Shield / Desert Storm 1990 – 1991.

Education

AAS in Computer Information Systems -

Skagit Valley College
12.2019

Skills

  • High Level of computer literacy, familiar with a wide array of software, hardware, databasing, and record keeping practices

  • Excellent communication skills, both written and verbal

Skills Certifications

I have several years of experience as a product tester / reviewer. I have experience in project oversight, team leadership and management roles. Recently I went back to college and earned an AAS in Computer Information Systems and currently worked a help desk position for a Telecom Company in order to get my feet wet in IT. I have excellent written and verbal communication skills and have, on occasion been commissioned to write articles for the local paper and teach classes on salt water fishing at local fishing organizations. I am very productive as an unsupervised individual but enjoy working as a member of a team as well.

Timeline

Slot Technician

Santa Ana Star Casino Hotel
06.2023 - Current

Tech Support / Service Assurance / NOC Alarm Handling

Whidbey Telecom
10.2020 - 01.2023

Driver

Whidbey Sea-Tac Shuttle
03.2020 - 10.2020

Construction / Quality Inspector / Job Foreman

Kel's General Services
05.2016 - 10.2020

Volunteer Ski Patrol / Back Country Rescue

White Pass Ski Area / National Ski Patrol
01.2007 - 01.2010

Warehouse Associate / Trainer / QC Auditor

REI
04.2005 - 09.2016

Hearing Instrument Specialist

Rainier Sight & Sound Inc.
01.1999 - 01.2009

Air Force Security Forces

USAF
01.1989 - 01.1992

AAS in Computer Information Systems -

Skagit Valley College

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Matt Malone