Matt Mangram
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Third Key Manager
Conns Home Plus
03.2016 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Coordinated closely with other keyhole's to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Assisted in developing promotional events for increased revenue generation during peak seasons.
- Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
Assistant Store Manager
Conns Home Plus
08.2011 - 05.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Motley County High School
Matador, TXSkills
- Decision-making capabilities
- Store operations
- Staff Training and Development
- Employee Scheduling
- Delegation techniques
- Customer Service
- Cycle Counts and Audits
- Strategic selling
- Excellent Communication
- Time management abilities
- Staff Coaching and Training
Timeline
Third Key Manager
Conns Home Plus
03.2016 - Current
Assistant Store Manager
Conns Home Plus
08.2011 - 05.2016
High School Diploma -
Motley County High School