Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Matt Mathwich

Shelton,Wa

Summary

  • Strong work ethic fast learner and a positive attitude make choosing me a good choice for any team environment. Productive and versed in addressing customer needs and efficiently processing orders. Excellent ability to quickly calculate fees and accurately execute transactions to foster satisfaction. Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated, hardworking, professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting most problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable and punctual as well as successfully handle fast-paced work. Proven willingness to take on any task to support team and help business succeed. Offers strong team building and trouble shooting abilities. Motivated and skilled at meeting customer needs with expert professional support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.
  • Operations professional with strong background in optimizing processes and driving team performance. Proven ability to lead collaborative efforts, adapt to changing demands, and deliver impactful results. Expertise in project management, workflow improvement, and team development. Known for reliability, strategic thinking, and fostering productive work environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
05.2021 - 06.2025
  • Led 20-25 team associates in executing operational strategies to improve efficiency and team productivity.
  • Mentored junior staff, fostering skill development and enhancing overall team performance.
  • Streamlined workflow processes, resulting in improved task completion times and reduced errors.
  • Implemented quality control measures, ensuring adherence to industry standards and best practices.
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.

Front Counter Staff Member

West bay Auto Parts Inc
01.2019 - 01.2021
  • Answered questions via telephone and in-person, detailing [Product or service] information and procedures.
  • Developed and processed [Product or service] contracts and explained fees to customers.
  • Calculated rental fees, including adjustments for prorated time frames.
  • Managed inventory, including but not limited to off loading and loading merchandise on trucks 2 or 3 times daily

Lead Mechanic

The Patty Wagon
02.2017 - 12.2019
  • Responsible for the maintenance and repair of 10 cars in the fleet.
  • Supervised daily maintenance and repair operations, ensuring optimal vehicle performance and safety standards.
  • Diagnosed mechanical issues using advanced diagnostic tools to enhance efficiency in repairs.
  • Established digital maintenance logs and track records

Sales and Service Technician

Las Schwab tires
08.2012 - 11.2016
  • Generated price quotes, drafted credit or contract terms, and estimated projected delivery dates.
  • Redirected and overcame objections using exceptional communication skills and in-depth product knowledge.
  • Highlighted products to current and prospective customers by conducting live and pre-recorded demonstrations.
  • Assisted customers after sales to personally address problems and provide additional support.
  • Managed retail stock levels with expert handling of back-end inventory, keeping optimal levels to meet expected customer needs.
  • Worked with customers to explain product features, prices, and credit terms.
  • Diagnosed vehicle issues and recommended appropriate tire solutions to enhance customer satisfaction.

Tow Operator

Jim's towing
04.2009 - 02.2011
  • Avoided unnecessary safety risks, protecting all team members from hazardous conditions.
  • Maintained equipment and vehicles with consistent inspections, general upkeep and basic repairs.
  • Updated office files daily and kept records organized.
  • Delivered exceptional guest relations by welcoming visitors warmly and meeting their needs.
  • Maintained full compliance with legal, health, and safety regulations.
  • Completed all tasks promptly and with minimal oversight.
  • Troubleshot problems and developed successful solutions.

Education

Diploma - Basic

Black Hills Forest High School
Lead, SD
05.1995

Skills

  • Brake and alignment certificates
  • Customer service
  • Planning
  • Quality assurance
  • Analytical thinking
  • Multitasking
  • Time management
  • Critical thinking
  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Certification

powered lift equipment certifications-

Forklift, scissor lift, walkie stacker (walk-behind forklift), electric pallet jack.

Interests

  • Woodworking
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • I enjoy watching and participating in Motorsports specifically motorcycles
  • Outdoor Recreation

Timeline

Team Lead

Walmart
05.2021 - 06.2025

Front Counter Staff Member

West bay Auto Parts Inc
01.2019 - 01.2021

Lead Mechanic

The Patty Wagon
02.2017 - 12.2019

Sales and Service Technician

Las Schwab tires
08.2012 - 11.2016

Tow Operator

Jim's towing
04.2009 - 02.2011

Diploma - Basic

Black Hills Forest High School
Matt Mathwich