Summary
Overview
Work History
Education
Skills
Timeline
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Matt Matrone

Oxford,PA

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

12
12
years of professional experience

Work History

Administrator

Premier Care And Staffing Services
07.2021 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Entered and maintained departmental records in company database.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Collected, arranged, and input information into database system.

Care Coordinator Supervisor

Premier Care And Staffing Services
07.2020 - 07.2021
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.


Care Coordinator

Premier Care And Staffing Services
03.2020 - 07.2020
  • Supported patient care excellence via planning and interpretation of programs.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.

New Business Coordinator

Peco Energy
10.2016 - 12.2019
  • Developed monthly reports.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Managed day-to-day development issues.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Streamlined workflow.

Customer Service Representative

Peco Energy
09.2012 - 10.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier and Customer Service

Target
11.2011 - 08.2012
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Monsignor Bonner
Drexel Hill, PA
06.2010

Skills

  • Technical Documentation
  • Information Management
  • Employee Supervision
  • Customer Service
  • Timesheet Processing
  • Program Oversight
  • Project Coordination
  • Presentation Creation
  • Executive Support
  • Schedule Coordination
  • Resource Optimization
  • New Hire Onboarding
  • Office Administration
  • Staff Management
  • Attention to Detail
  • Team Building and Leadership
  • Performance Improvement
  • Team Collaboration
  • Decision-Making
  • Goal Setting
  • Technical Support
  • G Suite
  • MS Office

Timeline

Administrator

Premier Care And Staffing Services
07.2021 - Current

Care Coordinator Supervisor

Premier Care And Staffing Services
07.2020 - 07.2021

Care Coordinator

Premier Care And Staffing Services
03.2020 - 07.2020

New Business Coordinator

Peco Energy
10.2016 - 12.2019

Customer Service Representative

Peco Energy
09.2012 - 10.2016

Cashier and Customer Service

Target
11.2011 - 08.2012

High School Diploma -

Monsignor Bonner

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Matt Matrone