Matt McCabe
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Tractor & Trailer Shop Manager
Prime, INC
11.2021 - 05.2024
- Kronos adjustments & review
- Weekly Payroll
- Interview and hiring of all new associates
- Set up travel accommodations for training
- Purchase of maintenance of shop tools
- Oversee 3 departments, 4 shifts each
- Set up training
- Weekly OCR/Staff meetings
- Weekly meeting with all shifts and departments
- Reviews
- Meet with vendors and suppliers
- Coordinate with road assist for repairs
- Work with drivers/ customer service
- Open, assign, review and close repair orders
- Parts Runs
- Janitorial duties on call off's
- Plowing
- Loading & unloading heavy equipment
- Load transfers
- Work with sales and operations on priority units
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Mechanic Shop Manager
Manheim Chicago
10.2019 - 11.2021
- Maintained positive margins with low cost national contract rate, shop had not been profitable for years with excessive overtime and turnover prior to my arrival and stabilized within 5 months with 17 hourly technicians
- Maintain balance and organization of multiple accounts with daily/weekly deadlines and high volumes and quick turnarounds, total volume was over 1,000 behind schedule when I arrived and was brought down to the an average of 450 unit to complete goal of 100 units/day working inventory within 6 months.
- Use AS400 daily to track account adds to prioritize to meet sales
- Track customer inventory daily in AS400 to maintain customer Service Level
Agreements of units not aging over 5 days prior to inspection - Run weekly reports in AS400 to monitor total customer inventory to manage hours
and expenses vs workflow and vacation scheduling. - Daily meetings with staffing and technicians covering goals, safety (especially daily
Covid safety) and any company news for the day and upcoming week. - Work daily with assistant manager and production assistant to focus on
daily/weekly/monthly trends and goals. Discuss issues and solutions to implement - Work daily and weekly with customer account reps to address concerns or goals
and to clarify problem units to help them best decide on best financial repairs to
units - Created spreadsheet to track daily and weekly production numbers for weekly
GEMBA walk presentations and to pinpoint areas of improvement. - Maintain Digital LDM board for GEMBA walk and shop meetings to show
daily/weekly and monthly trends - Work with staff to keep all required training, company, safety and ASE up to date
- Perform quarterly SPEED checks with staff to document progress, praise successful
accomplishments and discuss areas of improvement - Document and presentation of any disciplinary action or coaching required.
- Work with parts department to maintain a practical and efficient inventory of
supplies and material. - Complete physical monthly inventory of supplies and materials.
- Perform daily 5S walks for both safety and cleanliness of shop and technician bays
verifying that daily lift inspection sheets have been completed and any issues found
addressed and maintain shop OSHA compliance. - Work with peers and management team to ensure balance of performance so shop
decisions don't negatively impact other departments. - Maintain maintenance and records on company vehicle fleet.
Arbitration/Senior Recon Manager
Manheim Auto Auction
06.2016 - 10.2019
- Stretch assignment to absorb the Arbitration manager position and directed 1
arbitrator while performing normal Shop management duties. - Implement and adhere to NAAA policy with all customer complaints
- Used AS400 and Salesforce to work cases and research validity of claims and track
trends of customer abuse to arbitration rules - Work with buyers and sellers to find amicable resolution to valid claims
- Work with senior management to offer Goodwill on invalid claims for preferred
customers - Limit company exposure to policy loss by working reasonable solutions without
inheriting units. - Work with other shops to perform repairs on unit to keep sold.
- Educate new customers on the Arbitration policy to help prevent future arbitration
- Daily meetings with arbitrators to discuss trends, issues, policy loss and updates to
dept. - Use of LDM board to track vital metrics to discuss on weekly GEMBA walk.
- Assisted arbitrators in elevated cases to prevent higher escalation.
- Built a fair, trustworthy atmosphere at our location with customers frustrated from
past cases and other locations - Performed Frame/Flood/Mechanical/Previous repair inspections on units requiring
technical experience and management decisions - Worked with sister locations requiring strong communication to resolve out of state
arbitration in a timely manner. - Built strong relationships with customers and sister location arbitration teams.
- Excellent track record in diffusing volatile or agitated customers
Senior Recon Manager
Manheim Auto Auction
04.2014 - 10.2019
- Continued overseeing of Mechanic shop, Detail shop and sublet Body shop
production as well as assisting senior staff on facility, department and customer
decisions. - Assisted with customer relation dinners and events, as well as employee team
building exercises. - Worked with safety team and shop managers to stay OSHA and 5S compliant.
- Built strong communication and trust with other department heads to help all
departments see big picture and work as a unit. - Assisted corporate in implementing new products, technology and processes.
- Maintained profitability and efficiencies to stay ranked both in mechanical and
detail shops in the top ten out of 65 locations consistently while being only union
shops with higher wages. - Assisted in contract negotiations with both mechanical and detail unions.
- Formed strong relationship with both union reps and had no union grievances or
arbitration during tenure. - Oversaw 10 union technicians, 15 union detail technicians, 1 detail manager, 1
mech shop and 1 detail admin, 1 parts dept admin, 1 sublet body shop, glass,
PDR,/airbrush vendors.
Mechanic Shop Manager
Manheim Auto Auction
03.2002 - 06.2014
- Maintained positive margins with low cost national contract rates, shop had not
been profitable for years with excessive overtime and turnover prior to my arrival
and stabilized within 5 months with 10 hourly union technicians. - Maintain balance and organization of multiple accounts with daily/weekly
deadlines and high volume with quick turnaround and goal of 100 units/day
working inventory - Use AS400 daily to track account adds to prioritize to meet sales
- Track customer inventory daily in AS400 to maintain customer Service Level
Agreements of units not aging over 5 days prior to inspection - Run weekly reports in AS400 to monitor total customer inventory to manage hours
and expenses vs workflow and vacation scheduling. - Daily meetings with staffing and technicians covering goals, safety and any
company news for the day and upcoming week. - Work daily with production assistant to focus on daily/weekly/monthly trends and
goals. Discuss issues and solutions to implement. - Work daily and weekly with customer account reps to address concerns or goals
and to clarify problem units to help them best decide on best financial repairs to
units - Created spreadsheet to track daily and weekly production numbers for weekly
GEMBA walk presentations and to pinpoint areas of improvement. - Maintain Digital LDM board for GEMBA walk and shop meetings to show
daily/weekly and monthly trends - Work with staff to keep all required training, company, safety and ASE up to date
- Perform quarterly SPEED checks with staff to document progress, praise successful
accomplishments and discuss areas of improvement - Document and presentation of any disciplinary action or coaching required.
- Work with parts department to maintain a practical and efficient inventory of
supplies and material. - Complete physical monthly inventory of supplies and materials.
- Perform daily 5S walks for both safety and cleanliness of shop and technician bays
verifying that daily lift inspection sheets have been completed and any issues found
addressed and maintain shop OSHA compliance. - Work with peers and management team to ensure balance of performance so shop
decisions don't negatively impact other departments. - Maintain maintenance and records on company vehicle fleet.
Diagnostic Technician
Manheim Auto Auction
10.1998 - 03.2002
- Perform Physical and visual inspection of account cars on Brake Dyno, lift and road
simulation with Sun450 on in ground dyno. - Perform 300 point Diagnostic Certification of customer vehicles
- Perform light duty repairs
- Completed build sheet with repair recommendations and submitted to account
coordinators for approval of repairs. - Completed sale day post sale inspections for NAAA standards of mechanical,
structural, previous repairs and flood damage. - Lead tech overseeing 3 other techs
Education
Automotive/Diesel Certified - Automotive & Diesel Mechanics
Universal Technical Institute of Illinois
Addison, IL09.1997
High School Diploma -
Naperville North High School
Naperville05.1993
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Scheduling
- Customer Engagement
- Task Delegation
- Policy Enforcement
- Staff recruitment
- Tax and payroll
- Team Leadership
- Teamwork and Collaboration
- Operations Management
- Training Management
- Staff Management
- Delegating Work
- Staff Scheduling
- Staff hiring
- Customer Relations
- Recruitment
- Schedule Management
- Management Team Building
Timeline
Tractor & Trailer Shop Manager
Prime, INC
11.2021 - 05.2024
Mechanic Shop Manager
Manheim Chicago
10.2019 - 11.2021
Arbitration/Senior Recon Manager
Manheim Auto Auction
06.2016 - 10.2019
Senior Recon Manager
Manheim Auto Auction
04.2014 - 10.2019
Mechanic Shop Manager
Manheim Auto Auction
03.2002 - 06.2014
Diagnostic Technician
Manheim Auto Auction
10.1998 - 03.2002
Automotive/Diesel Certified - Automotive & Diesel Mechanics
Universal Technical Institute of Illinois
High School Diploma -
Naperville North High School