Matt Mckinney

Yellow Springs,OH

Summary

Excel in resolving customer complaints and with creative solutions, while maintaining professionalism and client requirements. Associate and workflow management skills. Loss Drafts management. Natural Leader.

Overview

years of professional experience

Work History

Unit Manager III: Client Owner

Assurant Specialty Property

11.2004 - Current

Manage 4 different clients each day to ensure customer and client satisfaction is met
Responsible for client issues, daily workflow, and compliance each day
Manage 25 direct reports while ensuring KPI and quality is met
Responsible for associate mid-year and year-end reviews, development and coaching, training, and merit increases
Work closely with management and Mortgage Companies to ensure resolution is provided for any customer that maybe escalated
Assisted in implementing GSE3 and GSE4
Assisted with BOKF and Caliber transfer to Black Knight
Started at Assurant as a Customer Service Associate
Worked my way up to Team Lead, Unit Manager I, Unit Manager II and was then promoted to Unit Manager III in 2019

Team Lead

Seepex Inc.

02.2000 - 10.2004

Started as a temporary line worker and worked my way to Team Lead in three months
Responsible for the safety and well-being of all associates on my team while on the job
Ensures customer satisfaction and proper measurement of jobs were being met at all times
Interact with customers via phone and in person to determine which product would best fit their needs
Ensured all materials were ordered, and shipments were sent out as needed
Helped set a record low scrap rate from 2.7% down to .03% in 2003

Education

Diploma -

Cedarville High School

01.1997

Skills

Management
Customer Resolutions/Interaction
Staff Development & Training
Policy & Procedure Manuals
Building Networks

Report & Document Preparation
Leadership
Claim Analysis
Client Interaction
Mortgage Experience

Timeline