Matt M. Hall
Tracy,CA
Summary
Veteran in both Credit & Collections bringing 27-year background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices.
Overview
28
28
years of professional experience
Work History
Credita and Collections Adminstrator
J.M. Equipment Company, Inc.
11.2020 - Current
- Performed thorough credit reviews on prospective clients, minimizing potential risks associated with extending credit terms.
- Utilized advanced negotiation techniques to reach mutually beneficial agreements with debtors while maintaining professionalism at all times.
- Streamlined the collections process through implementation of efficient tracking systems.
- Analyzed account trends to identify potential risk factors and prevent future delinquencies.
- Developed customized payment plans for clients, increasing the likelihood of successful repayments.
- Mitigated losses by identifying fraudulent activities early through diligent monitoring of account activity patterns.
- Collaborated with sales and customer service teams to resolve billing issues proactively.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Responded to customer inquiries and provided detailed account information.
- Consistently worked with ownership, sales and branches to maintain accurate and timely resolution of credit accounts.
Loan Counselor
Planet Home Lending, LLC
01.2016 - 11.2020
- General collections in a call center environment
- Counseling, financial statements, payments and payment arrangements working with borrowers on bringing them current on home loans
- Proactively identified solutions for customers experiencing credit issues.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Documented conversations with consumers and research into accounts.
Consumer Relations Representative
Qualia Collection Services, Inc.
10.2014 - 12.2015
- Managing tasks in collections: skip-tracing, inbound & outbound phone calls, contacting & negotiating resolutions with debtors who have written bad checks.
- Top producer in a group of highly skilled collectors.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Prevented potential losses by detecting fraudulent activities through keen observation during customer interactions.
- Implemented conflict resolution techniques when dealing with challenging situations or difficult customers.
Collector & Trainer
Continental Central Credit, Inc.
05.2008 - 09.2014
- General collections: ability to manage time in skip-tracing, inbound/outbound phone calls, contacting & negotiating resolutions with debtors
- Gather data when needed to pursue debtors, when legal means are necessary
- Assist in the training and coaching of co-workers on a daily basis
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Streamlined debt collection processes for increased efficiency in the workplace.
Owner
People Find Of California
08.2004 - 05.2008
- My company contracted with vendors & individuals to locate individuals who were considered 'Skips'
- I used tools of the trade to find location information, current employer & assets
- I ran this home based business for nearly 4 years
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Collector
Fireside Thrift Company
01.2004 - 07.2004
- Collected on charged off automobile loans
- General collections: Locate, inbound/outbound phone calls, contact, negotiate and legal when necessary
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Senior Production Leader
Diversified Collection Services, Inc.
02.1997 - 07.2003
- General Collections: with a role as a Senior Production Leader, I assisted in the training & development in a team environment
- I was promoted into the position to be the first collector to start collecting on The U.S
- Department of Treasury contract and grew this into teams of collectors
Education
High School Diploma -
Tracy High School
Tracy, CA05.1989
Skills
- Always maintaining top production numbers in each collection position
- Owner of a skip-tracing business for more than three years
- Demonstrated expertise in training, supervising and motivating employees
- Strong Communication Skills
- Master Skip tracing techniques
- Professionalism and Integrity
- Debt recovery expertise
- Credit Control Knowledge
- Conflict Resolution Strategies
- Call center experience
- Negotiation
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork from home optionTimeline
Credita and Collections Adminstrator
J.M. Equipment Company, Inc.
11.2020 - Current
Loan Counselor
Planet Home Lending, LLC
01.2016 - 11.2020
Consumer Relations Representative
Qualia Collection Services, Inc.
10.2014 - 12.2015
Collector & Trainer
Continental Central Credit, Inc.
05.2008 - 09.2014
Owner
People Find Of California
08.2004 - 05.2008
Collector
Fireside Thrift Company
01.2004 - 07.2004
Senior Production Leader
Diversified Collection Services, Inc.
02.1997 - 07.2003
High School Diploma -
Tracy High School
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