Director of Operations
Brookshire Brothers
Lufkin, TX
10/4/76 - 01.2022
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.