Matthew Mitchell
Newburgh,New York
Summary
Professional Service Center Leader with proven expertise in managing operations and driving performance improvements. Skilled in team collaboration, customer service management, and process optimization. Adaptable to changing needs, with strong focus on achieving measurable results and maintaining high standards. Equipped with problem-solving abilities and effective communication skills to ensure seamless service delivery and team efficiency.
Overview
20
20
years of professional experience
Work History
Parent
Stay at home parent
09.2021 - Current
Area Sales Manager
UPS Freight / T-Force Freight
01.2020 - 09.2021
- Logistical movement of information and freight around the country and world.
- Supervise dock operations, local deliveries, and with customers to control freight movement throughout the northeast and country wide.
- Managed a small office, 60+ drivers, and over 50 dock employees.
- Held position as a line haul dispatcher, dock supervisor, and safety and compliance supervisor which requires attention to detail, planning, and ability to make judgment calls to service the customer’s needs.
- Organize all safety and compliance based on UPS and government policies such as OSHA and the EPA
- Train new employees and retrain existing employees
Service Center Manager
UPS Freight
01.2016 - 01.2020
- Logistical movement of information and freight around the country and world.
- Supervise dock operations, local deliveries, and with customers to control freight movement throughout the northeast and country wide.
- Managed a small office, 60+ drivers, and over 50 dock employees.
- Held position as a line haul dispatcher, dock supervisor, and safety and compliance supervisor which requires attention to detail, planning, and ability to make judgment calls to service the customer’s needs.
- Organize all safety and compliance based on UPS and government policies such as OSHA and the EPA
- Train new employees and retrain existing employees
Full-time Lead Operations Supervisor
UPS Freight
11.2010 - 01.2016
- Logistical movement of information and freight around the country and world.
- Supervise dock operations, local deliveries, and with customers to control freight movement throughout the northeast and country wide.
- Managed a small office, 60+ drivers, and over 50 dock employees.
- Held position as a line haul dispatcher, dock supervisor, and safety and compliance supervisor which requires attention to detail, planning, and ability to make judgment calls to service the customer’s needs.
- Organize all safety and compliance based on UPS and government policies such as OSHA and the EPA
- Train new employees and retrain existing employees
General Contractor / Site Lead / Carpenter
Wells Woodworking
04.2007 - 10.2010
- Responsibility of organizing and controlling the operations on jobsites.
- Supervised two to twelve employees per site
- Handled estimating, preparation of materials, tool acquisition, and personnel
- Contacted and setup outside vendors to special task and/or jobs
- Controlled multiple work sites making sure all materials and employees were accounted for
- Restored old homes, built custom home movie theaters, replicated custom woodwork, built full custom additions, and new homes
Loader
UPS
10.2005 - 08.2007
- Loading package carts (Small Parcel Trucks) on the preload shift
- Enforced safety in the work place by following UPS’s guidelines and rules.
- Tasked with loading trucks off a conveyer belt and sequencing the packages in an organized order, so that a driver was efficient at his or her job.
Book Seller
Barnes and Noble
08.2006 - 02.2007
- Book seller included stocking shelves, assisting customers, and maintaining the work environment.
- Music and video department included organizing all music and movies in an alphabetic order, assisted customers in the books, music, and movie areas, and checking customers out as a cashier.
Education
Bachelor’s Degree - Electronic Engineering
University Of DeVry
06.2025
Associates Degree - Information Technologies
University Of Phoenix
Phoenix, AZ01.2012
Managing Techniques and Styles
UPS Corporate Schools
01.2011
Computer Science, Electrical Engineering
SUNY Orange Middletown
Middletown, NY01.2006
High School Diploma - undefined
Valley Central H.S.
Montgomery, NY01.1999
Skills
- Leadership
- Problem Solving
- Professional Attitude
- Relationship building
- Time management
- Computer skills
- Excellent communication
- Goal setting and achievement
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Risk management
- Financial reporting
- Multitasking Abilities
Timeline
Parent
Stay at home parent
09.2021 - Current
Area Sales Manager
UPS Freight / T-Force Freight
01.2020 - 09.2021
Service Center Manager
UPS Freight
01.2016 - 01.2020
Full-time Lead Operations Supervisor
UPS Freight
11.2010 - 01.2016
General Contractor / Site Lead / Carpenter
Wells Woodworking
04.2007 - 10.2010
Book Seller
Barnes and Noble
08.2006 - 02.2007
Loader
UPS
10.2005 - 08.2007
Managing Techniques and Styles
UPS Corporate Schools
Computer Science, Electrical Engineering
SUNY Orange Middletown
High School Diploma - undefined
Valley Central H.S.
Bachelor’s Degree - Electronic Engineering
University Of DeVry
Associates Degree - Information Technologies
University Of Phoenix
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