Matt Morrell

• Collaborated with cross-functional teams to design new service initiatives.
• Cultivated high-performing teams by implementing targeted training programs.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Conducted regular performance reviews with team members, fostering professional growth and development.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Developed new employees and on-going performance assessment of current employees.
• Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
• Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in reduced handling time for customer inquiries.
• Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
• Championed customer-centric culture within company, leading by example and rewarding exceptional customer service behaviors.

Grew sales team from 4 to 12 loan officers.

• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Built high-performance teams through effective recruitment practices focused on competency alignment and grew the sales force from 4 to 12 producing loan officers.

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
• Participated in industry events and conferences to build relationships and gain market intelligence.
• Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Developed and implemented marketing campaigns to generate new business opportunities.
• Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

• Developed team members through mentorship and training to enhance skillsets.
• Resolved customer issues with prompt solutions to maintain positive relationships.
• Identified growth opportunities with comprehensive market analysis.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.