Matt Mundanchira, MHA

• Ensured compliance with regulatory requirements by maintaining accurate records of client interactions and transactions at all times
• Supported new product launches by attending training sessions within client services team
• Streamlined internal processes for better efficiency in handling client requests and concerns
• Assisted clients in navigating complex scenarios, collaborating closely with internal departments to provide tailored solutions
• Reduced turnaround time for ad hoc report requests by creating efficient templates and streamlining procedures

• Researched, evaluated, and submitted pharmaceutical product management data efficiently and accurately for all therapeutic drug classes and for all payer segments: Commercial, PBM, Managed Medicaid, State Medicaid, and Medicare plans

• Served as key support and project lead for client requests and ensured timely delivery of data, reports, and ad hoc research assignments

• Researched policies, including prior authorization and step therapies, for various drug indications appropriate for our client’s needs

• Responsible for conducting both primary and secondary research for drug policies

• Performed quality control on researched data and contributed to training/providing guidance to junior analysts within the drug policy space

• Successfully extrapolated and interpreted digital health market data to draw conclusions for managerial action and strategy

• Performed market analysis to efficiently locate areas of opportunity for new business, provide insight of digital health landscape, and identify target markets

• Developed a SWOT analysis as a precursor to create a strategic plan and highlight optimal work processes

• Conducted reports to understand scope of digital marketing strategies, leading to increased exposure within the digital health market

• Coordinated and inspected transfers in and out of the warehouse and rectified issues with purchasing vendors

• Managed online inventory and processed purchase requests
• Identified work process discrepancies by analyzing order/ delivery reports on Amazon's online seller platform, leading to 15 % increase of ROI

• Created packaging plans for employees compliant with distribution orders

• Verified medication specifics against labels printed

• Maintained inventory and assisted pharmacist with ordering, counting, and packaging of medications
• Managed online e-commerce store and optimized sales of new products

• Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
• Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
• Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.