Matt Musil
Phoenix,AZ
Summary
Dependable Roadie with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Delivery Driver
ROADIE
Phoenix, AZ
01.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Provided excellent customer service when engaging with customers
OFFICE MANAGER
MUSIL VENTURES LLC
Phoenix, AZ
03.2007 - 01.2019
- Customer Service
- Inventory
- Reporting for accounting
- Software updates
- Sales and leasing
- Notary
- Delivering goods using a 26 foot box truck
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Estimator
Midway Auto Collision
Phoenix, AZ
12.2006 - 03.2007
- Estimating minor and major collision repair
- In charge of one body man and a painter
- Customer Relations
- In charge of all paperwork from start to finish
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
Assistant Manager
Andy‘s Collision Center
Phoenix, AZ
01.2005 - 01.2007
- In charge of 4 body men, 1 painter and a lot attendant
- Estimating
- Purchase orders
- Parts inventory (ordering and returning)
- Customer Relations
- Working closely with the Insurance adjusters
- Filling in for the painter
- Acting Manager
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Delivery Driver
C J & S
Phoenix, AZ
01.2004 - 01.2005
- Electronics to BEST BUY
- WAL-MART
- Engines and miscellaneous inventory to HONEYWELL
- Driving a 24 foot box truck
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Improved delivery accuracy by diligently checking orders before departure.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Painter
Andy‘s Collision Center
Phoenix, AZ
01.2003 - 01.2004
- Painting and buffing all cars
- Mixing and Matching paint
- Meeting Strict Deadlines
- Diamont Certified
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Calculated amount of paint and other materials needed for each job accurately.
- Increased client satisfaction by providing accurate color consultations and recommendations.
- Supported business growth by consistently receiving positive client feedback and referrals.
Manager
Mobile Entry Systems
Phoenix, AZ
01.1999 - 01.2003
- Production Manager
- Accounting
- Sales
- Maintained all products (order and delivery)
- Collections of unpaid or over due accounts
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Manager
Things Remembered
Phoenix, AZ
01.1996 - 01.1999
- In charge of three locations (Paradise Valley, Fashion Square and Arrowhead Mall)
- Inventory Control/ Loss prevention
- Sales
- Deadlines
- PR work and advertising
- Creating and organizing displays
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Education
High School - GED
St Mary‘s High School
Phoenix, AZ01.1998
Some College (No Degree) -
DeVry University
Phoenix, AZSome College (No Degree) -
Glendale Community College
Glendale, AZSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Accomplishments
- Achieved 5 star rating by completing deliveries with accuracy and efficiency.
- Achieved multiple certification such as box truck certification, dolly certification, lifting 50 lbs or more, delivery of multiple items to different locations during shift.
Additional Information - Notable Achievements
- In 2006 I helped Andy’s to bring in the highest dollar amount that they have ever brought in during the entire 25 years that they had been open.
- Ran the shop for weeks at a time while the manager was on vacation. I took over all of his duties including payroll and accounting.
- Arrived early to the shop before opening Monday through Friday to make sure that all of paperwork was ready for any pick-ups that day.
- The shop was also closed on the weekends I would come in just to deliver a car to a client that needed it back.
Languages
English
Full Professional
Certification
- Diamont Certification, Andy's Body Shop - 3 years
- Notary Mobile entry systems - 1 year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
ROADIE
01.2019 - Current
OFFICE MANAGER
MUSIL VENTURES LLC
03.2007 - 01.2019
Estimator
Midway Auto Collision
12.2006 - 03.2007
Assistant Manager
Andy‘s Collision Center
01.2005 - 01.2007
Delivery Driver
C J & S
01.2004 - 01.2005
Painter
Andy‘s Collision Center
01.2003 - 01.2004
Manager
Mobile Entry Systems
01.1999 - 01.2003
Manager
Things Remembered
01.1996 - 01.1999
High School - GED
St Mary‘s High School
Some College (No Degree) -
DeVry University
Some College (No Degree) -
Glendale Community College
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