Matt Musselman
Oklahoma City
Summary
Customer service and technical support professional with 7+ years of experience delivering consultative client service, resolving complex issues, and supporting digital systems used by financial institutions. Proven ability to manage 20–30 client accounts daily, diagnose issues, educate customers on digital platforms, and maintain exceptional accuracy in transaction-adjacent tasks. Recognized for strong relationship-building, conflict resolution, and achieving measurable client satisfaction, including nine 5-star Trustpilot reviews in one year. Seeking to leverage communication, digital support, de-escalation, and service excellence as a Personal Banker at BOK Financial.
Overview
12
12
years of professional experience
Work History
Bartender
Skydance Brewery
10.2024 - Current
- Manage high-volume cash handling, POS transactions, and end-of-day reconciliation with consistent accuracy.
- Conduct consultative conversations to assess customer preferences and recommend tailored product options.
- Ensure compliance with alcohol service regulations and facility standards.
- Build rapport with customers through personalized service and proactive follow-up.
WordPress Technician II
LiquidWeb (StellarWP Brand)
05.2019 - 11.2025
- Managed 20–30 client accounts daily, ensuring accuracy, responsiveness, and complete issue resolution.
- Conducted needs assessments to determine appropriate digital solutions and service packages.
- Contributed $8,000+ in revenue through product bundle structuring and consultative support.
- Maintained expert-level understanding of product catalogs, subscription structures, and billing systems.
- Resolved escalated billing, platform, and access issues using advanced troubleshooting and de-escalation.
- Achieved 95% first-contact resolution rate and earned nine 5-star Trustpilot reviews in one year.
Experienced Server
Johnny Carino’s
04.2018 - 05.2019
- Delivered high-quality service through proactive needs assessment and customer engagement.
- Maintained accuracy in cash transactions and order processing in a high-volume environment.
Level 2 Customer Service Technician
FIS Global
09.2013 - 06.2017
- Provided Level 2 support for payment-processing systems, account-data integrity, and service outages.
- Collaborated with banking representatives to restore critical systems and maintain operational continuity.
- Supported platforms integrated with Federal Reserve payment and clearing services.
- Resolved issues with consistently high satisfaction scores.
Education
Rose State College
Midwest City, OKHigh School Diploma - undefined
Moore High School
Moore, OKSkills
- Client Relationship Management (CRM)
- Consultative Conversations & Needs Assessment
- Digital & Online Banking Support
- Conflict Resolution & De-escalation
- Cash Handling Accuracy
- Excellent Written & Verbal Communication Skills
- Cross-Functional Collaboration
- Account Servicing & Follow-Up
- Technical Troubleshooting
- Compliance Awareness
Timeline
Bartender
Skydance Brewery
10.2024 - Current
WordPress Technician II
LiquidWeb (StellarWP Brand)
05.2019 - 11.2025
Experienced Server
Johnny Carino’s
04.2018 - 05.2019
Level 2 Customer Service Technician
FIS Global
09.2013 - 06.2017
High School Diploma - undefined
Moore High School
Rose State College