Matt Mustio
Janesville,WI
Summary
Dynamic leader with a proven track record in driving revenue growth and enhancing customer satisfaction. Expert in strategic planning and team leadership. I foster relationships that boost operational efficiency and optimize profits. Passionate about mentoring talent and cultivating a thriving sales culture, I excel in delivering exceptional results. Logical operations lead with natural gifts in performing quality controls and monitoring team productivity. Committed to contributing toward the achievement of the company's operational and strategic objectives.
Overview
17
17
years of professional experience
Work History
Operations Lead
Sam’s Club
Janesville, Wisconsin
08.2025 - Current
- Managed daily operations to ensure smooth workflow and efficient service.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Trained new employees on company policies and operational procedures.
- Implemented process improvements to enhance team productivity and efficiency.
- Maintained compliance with safety standards and company regulations.
- Facilitated team meetings to discuss objectives and operational challenges.
General Manager/ Sales Manager
Ashley Furniture
Madison, Wisconsin
01.2023 - 01.2024
- Oversaw daily operations and maintained a high standard of customer service.
- Developed and implemented strategic plans for team growth and efficiency.
- Managed staff schedules and resource allocation for optimal performance.
- Evaluated performance metrics to identify areas for improvement.
- Facilitated training sessions to enhance employee skills and knowledge.
- Cultivated positive relationships with clients and stakeholders for business development.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
District Manager
TCC Wireless (T-Mobile)
01.2017 - 01.2018
- Oversaw management of six distinct locations with keen focus on ensuring efficient operations.
- Managed comprehensive hiring and training processes for all locations.
- Implemented and maintained daily and weekly performance routines to drive productivity.
- Actively promoted community growth within each local area.
- Spearheaded business success by guiding GMs to achieve desired results.
- Conducted frequent store visits to offer invaluable support to each location's team.
- Strived for excellence by consistently delivering outstanding employee and customer experiences.
General Manager / Sales Manager
Best Buy
05.2009 - 09.2023
- Drove sales and operational strategies tailored to community needs and resources.
- Cultivated community relationships through strategic partnerships in local events.
- Attracted leadership talent to develop a world-class sales culture.
- Fostered professional environment resulting in high employee retention and loyal customer base.
- Mentored emerging leaders with individualized approaches for growth.
- Managed top-line revenues of up to $60 million annually, excelling in P/L growth.
- Directed leadership team of up to ten managers and supervisors overseeing 20-110 employees.
- Leveraged district market support to address performance gaps effectively.
Education
Bachelor of Science - Marketing and Advertising
University of Wisconsin
Whitewater, WIBusiness Administration - Marketing and Advertising
Blackhawk Technical College
WisconsinSkills
- Retail management
- Revenue growth
- Relationship building
- Customer satisfaction
- Inventory control
- B2B sales and marketing
- Business development
- Profit optimization
- Regional operations
- Process improvement
- Operational efficiency
- Change management
- Team leadership
- Cross-functional collaboration
- Strategic planning
Qualifications Summary
- Outstanding track record in optimizing sales strategies and operational efficiencies driving revenue growth and exceeding targets.
- Skilled in implementing effective sales and marketing strategies, as well as navigating complex challenges in the retail industry.
- Seasoned professional with a deep understanding of customer-centric approaches to boost satisfaction and loyalty.
- Motivated achiever consistently recognized for outstanding performance in employee development and team leadership.
- Exceptional communicator with a knack for building strong relationships with clients, vendors, and team members.
- Passionate leader in fostering a culture of excellence, maximizing profitability, and promoting organizational growth.
Timeline
Operations Lead
Sam’s Club
08.2025 - Current
General Manager/ Sales Manager
Ashley Furniture
01.2023 - 01.2024
District Manager
TCC Wireless (T-Mobile)
01.2017 - 01.2018
General Manager / Sales Manager
Best Buy
05.2009 - 09.2023
Bachelor of Science - Marketing and Advertising
University of Wisconsin
Business Administration - Marketing and Advertising
Blackhawk Technical College