Matthew Newsome
Howard,OH
Summary
Detail-oriented professional with 15+ years in Technology Sales. Proven record of handling wide range of business and executive support tasks to promote sustainable value within the Tech Industry. Highly motivated to succeed and interacts effectively with team.
Overview
14
14
years of professional experience
Work History
Business Coordinator/Development
Cott Systems
06.2016 - 12.2019
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Oversaw contract negotiations and managed vendor relationships for optimal pricing and service quality.
- Strengthened inter-departmental collaboration, fostering a positive work environment and open channels of communication.
- Maintained accurate records by implementing efficient documentation systems that facilitated information retrieval when needed.
- Facilitated successful events through meticulous planning, coordination of resources, and seamless execution of logistics.
- Collaborated with cross-functional teams on special projects, contributing valuable insights from a coordinator''s perspective to enhance overall outcomes.
Business Development
HR Butler
11.2015 - 06.2016
- Conducted market research, identifying new business opportunities and potential clients.
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Analyzed competitor offerings, providing valuable insights for product development and positioning.
- Provided excellent customer service by promptly addressing inquiries from existing clients or potential customers on various channels such as phone calls or emails.
- Boosted client engagement by developing and implementing targeted marketing strategies.
- Managed email marketing campaigns to nurture leads and maintain regular communication with prospects.
- Assisted in conducting SWOT analyses to identify areas of improvement within the organization''s business operations.
Sales Representative
Ecommerce LLC
05.2013 - 11.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Dormant Account Manager/Risk Analyst
2Checkout.com
04.2006 - 10.2013
- Generated 2.5 million of new income from dormant accounts
- Received the Innovator of the Year Award for new product ideas.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Education
SalesBuzz online sales training completion -
SalesBuzz
01.2018
HVAC -
Columbus State Community College
Columbus, OH01.2001
High School Diploma -
Vinton County High School
McArthur, OH01.1994
Skills
- Microsoft Dynamics
- Salesforce
- Excel
- B2B
- Customer Service
- Product Launches
- Planning and execution
- Customer Service Management
- Training and mentoring
- Business Analysis
- Solution Implementation
- Process Improvement
- Business Planning
- Strategic development
Timeline
Business Coordinator/Development
Cott Systems
06.2016 - 12.2019
Business Development
HR Butler
11.2015 - 06.2016
Sales Representative
Ecommerce LLC
05.2013 - 11.2015
Dormant Account Manager/Risk Analyst
2Checkout.com
04.2006 - 10.2013
SalesBuzz online sales training completion -
SalesBuzz
HVAC -
Columbus State Community College
High School Diploma -
Vinton County High School
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