Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Matt Novotny

Sandy

Summary

Dynamic Yard Manager at Living Water Plumbing with a proven track record in optimizing operations and enhancing safety compliance. Skilled in problem-solving and team motivation, I successfully implemented workflow improvements that streamlined processes, significantly boosting efficiency. Committed to exceptional customer service, I fostered strong client relationships at Ace Hardware, driving sales growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Yard Manager

Living Water Plumbing
07.2024 - 02.2025
  • Managed daily yard operations, ensuring efficient use of space and resources.
  • Coordinated equipment maintenance schedules to maximize operational uptime.
  • Implemented workflow improvements that streamlined loading and unloading tasks.
  • Monitored yard activities to ensure adherence to safety regulations and best practices.

Customer Service

Ace Hardware
05.2010 - 01.2022
  • Increased clientele through exceptional customer service and professional communication skills.
  • Delivered personalized service, addressing concerns and meeting customers needs.
  • Resolved guest inquiries punctually and politely for professional customer satisfaction.
  • Streamlined order processing for faster service and increased sales by almost 50.

Education

High School Diploma -

Tone Horvat
Bosnia
06-1991

Skills

  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Conflict resolution
  • Team collaboration
  • Employee supervision
  • Customer service
  • Problem-solving skills

Certification

  • Peer Support Specialist

Languages

Croatian
Full Professional
Bosnian
Full Professional

Timeline

Yard Manager

Living Water Plumbing
07.2024 - 02.2025

Customer Service

Ace Hardware
05.2010 - 01.2022

High School Diploma -

Tone Horvat

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