Matt O'Doherty
Corona,NY
Summary
Experienced Hospitality manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 15 years of progressive leadership experience.
Overview
15
15
years of professional experience
Work History
Hospitality and Tasting Room Manger
Lorimar Winery
Temecula , CA
01.2015 - Current
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Created pricing structure for each wine, both by glass and by bottle.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Developed unique events and special promotions to drive sales.
FOH Manager
T.A.P.S Fish House And Brewery
Corona, CA
03.2008 - 01.2015
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Supervised staff of 52 through motivational coaching and effective training programs for service and sales techniques.
Education
Bachelor of Arts - Finance
California State University-San Bernardino
San Bernardino, CA06.2001
Skills
- Performance Monitoring and Evaluation
- Delegating Assignments and Tasks
- Business Leadership
- Operational Efficiency
- Department Oversight
- Performance Improvement
- Customer Acquisition
- Hospitality Management
- Staff Scheduling
- Finance and Accounting Oversight
- Cash Register Operations
- Staffing and Sales Reporting
- Money Handling
- Profit Target Achievement
- Sales Tracking
- Management Training
- Hiring and Onboarding
- Sales Promotion
- Customer Relations
Timeline
Hospitality and Tasting Room Manger
Lorimar Winery
01.2015 - Current
FOH Manager
T.A.P.S Fish House And Brewery
03.2008 - 01.2015
Bachelor of Arts - Finance
California State University-San Bernardino
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