Matt Osmotherly

Community Business Manager (2024-2025)

• Collaborated with maintenance teams to resolve tenant issues promptly, improving overall property management efficiency.
• Negotiated contracts with vendors, securing cost-effective services for the community''s benefit.
• Led initiatives to improve service delivery, resulting in increased resident satisfaction and retention.
• Ensured that facilities were well-maintained, clean, safe environments conducive to hosting events or conducting business-related activities.
• Managed a team of professionals, providing guidance, support, and performance evaluations to drive success.
• Conducted regular assessments of community needs, utilizing feedback to inform future initiatives and improvements.
• Maintained regulatory compliance across all aspects of operations by staying informed on industry changes and implementing necessary updates promptly.
• Assisted with hiring process and training of new employees.
• Participated in property inspections to prepare for move-ins and move-outs.
• Distributed and followed up on tenant renewal notices.

Assistant Community Business Manager (2020-2024)

• Cultivated positive public relations through consistent media presence, promoting the successes and initiatives of our community.
• Coordinated outreach efforts utilizing social media platforms to increase community awareness and participation.
• Enhanced community engagement by organizing and executing local events and initiatives.
• Maintained regulatory compliance across all aspects of operations by staying informed on industry changes and implementing necessary updates promptly.
• Assisted with hiring process and training of new employees.
• Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.

Leasing Agent (2017-2024)

• Managed leasing processes, ensuring compliance with local regulations and company policies.
• Developed strong relationships with prospective tenants, enhancing customer satisfaction and retention rates.
• Conducted property tours, highlighting key features and addressing tenant inquiries effectively.
• Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.