Matt Pawlowski
Phoenix,AZ
Summary
Customer Service Professional with a strong focus on achieving goals and delivering excellent service.
Passionate about working collaboratively with teams to accomplish daily tasks and contribute to a positive, efficient environment.
Enthusiastic about the service industry and committed to delivering a top-notch experience for every customer.
Enjoy growing plants from cuttings and learning about plants and landscaping.
Overview
13
13
years of professional experience
Work History
Venezias
02.2025 - 01.2026
- Managed nightly operations at two separate store locations, ensuring smooth and efficient closings.
- Responsible for counting and reconciling cash drawers and preparing daily deposit reports.
- Conducted end-of-day inventory checks and documented supply levels to maintain stock accuracy.
- Supervised closing staff, verifying all team members completed their duties in accordance with company policy.
- Provide excellent customer service, handling orders and addressing any issues to maintain high satisfaction.
- Upheld Venezia’s commitment to quality and service, with customer satisfaction as top priority.
Lead Leasing Agent
10.2020 - 12.2024
- Served as the Lead Leasing Agent, focusing on minimizing vacancy rates and ensuring efficient property turnover.
- Onboarded new property owners and met with prospective clients.
- Maintained property standards by conducting comprehensive pre- and post-lease inspections to preserve asset quality.
- Managed daily operations independently, overseeing all task timelines and workflow without direct supervision.
eXp Realty
01.2018 - 01.2020
- While working at Manuel’s Mexican Food, I gained exposure to the real estate industry, balancing my role as a real estate agent alongside my job there. This experience helped me develop key skills in client communication, customer service, and multitasking.
Lead Server
Manuels
01.2016 - 01.2020
- Promoted to Lead Server, overseeing nightly operations and ensuring smooth service during high-volume shifts.
- Entrusted by management to coordinate and execute both in-house and delivery catering orders.
- Ensured high levels of customer satisfaction by managing complex service tasks and team workflow.
- Maintained efficient operations by stepping into a leadership role to support the General Manager’s daily goals.
Real Estate Agent
West USA
01.2018 - 01.2019
- West USA was my first real estate agent position; I was licensed there for about one year until I transferred to eXp Realty.
Nello’s Pizzeria
01.2014 - 01.2016
- At Nello’s Pizza, I held various positions, including serving, bartending, dishwashing, bussing, and cooking. This hands-on experience gave me an understanding of restaurant operations and helped me develop skills in customer service, teamwork, and efficiency.
Jimmy John’s
01.2013 - 01.2015
- At Nello’s Pizza, I held various positions, including serving, bartending, dishwashing, bussing, and cooking. This hands-on experience gave me an understanding of restaurant operations and helped me develop skills in customer service, teamwork, and efficiency.
Education
Associate of Arts - History
Mesa Community College
Mesa, AZ06-2015
Skills
Friendly and outgoing
Listen to customer needs and present solutions
Timeline
Venezias
02.2025 - 01.2026
Lead Leasing Agent
10.2020 - 12.2024
eXp Realty
01.2018 - 01.2020
Real Estate Agent
West USA
01.2018 - 01.2019
Lead Server
Manuels
01.2016 - 01.2020
Nello’s Pizzeria
01.2014 - 01.2016
Jimmy John’s
01.2013 - 01.2015
Associate of Arts - History
Mesa Community College