Matt Periolat
Richmond,KY
Summary
Dynamic Customer Service Representative with a proven track record at Amazon, excelling in complaint resolution and client support. Leveraged problem-solving skills to enhance customer satisfaction and drive sales growth through effective upselling. Recognized for fostering strong client relationships and maintaining meticulous records, ensuring seamless service delivery.
Diligent CSR with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Aramark/Vestis
09.2016 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Amazon
07.2014 - 08.2016
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Merchandise Cast Member
Disney
11.2003 - 11.2006
- Resolved customer inquiries or issues promptly, escalating when necessary to ensure complete satisfaction.
- Stayed current on industry trends and product offerings through ongoing professional development opportunities within the organization.
- Assisted in the development of storewide marketing initiatives, producing eye-catching promotional materials that effectively highlighted key products and promotions.
- Increased sales through effective product promotion and strategic merchandise placement.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06-1996
Bachelor of Arts - History
Eastern Kentucky University
Richmond, KY05-2013
Skills
- Client support
- Focused listening
- Problem-solving skills
- Detail-oriented data input
- Customer service expertise
- Troubleshooting expertise
- Client interaction proficiency
- Computer proficiency
- Complaint resolution
- Call management
Timeline
Customer Service Representative
Aramark/Vestis
09.2016 - 11.2023
Customer Service Representative
Amazon
07.2014 - 08.2016
Merchandise Cast Member
Disney
11.2003 - 11.2006
High School Diploma -
Trabuco Hills High School
Bachelor of Arts - History
Eastern Kentucky University
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