Matt Pilgrim
Fletcher,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
District Manager
Ingles Markets, Inc.
10.2013 - Current
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
- Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
- Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
- Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Increased overall store sales by implementing effective sales strategies and staff training programs.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
Store Manager
Ingles Markets, Inc.
08.2004 - 10.2013
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Bachelor of Science - Business Management
Appalachian State University
Boone, NC01.2022
Associates of Arts -
Blue Ridge Community College
01.2019
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Budget Management
- Workforce Development
- Leadership Development
- Human Resource Management
- Project Planning
Accomplishments
- Collaborated with team of 15 in the development of Curbside Pick-up Program.
- Supervised team of 25 staff members.
- Achieved gross profit records by completing company expectations with accuracy and efficiency.
- Led 2 different districts to highest sales and profits
Timeline
District Manager
Ingles Markets, Inc.
10.2013 - Current
Store Manager
Ingles Markets, Inc.
08.2004 - 10.2013
Bachelor of Science - Business Management
Appalachian State University
Associates of Arts -
Blue Ridge Community College