Matt Rager
TX
Summary
Results-driven sales manager with over five years of experience overseeing the successful operation of five stores. Demonstrated expertise in store openings, successfully launching two stores, and currently managing a top-performing store within the district and proven track record of maintaining exceptional customer experiences, driving sales growth, and effectively managing all aspects of store operations, including organization, team members, training, and marketing strategies.
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures, and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
7
7
years of professional experience
Work History
Store Manager
O’reilly Auto Parts
11.2019 - Current
- Submitted orders for new inventory.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Optimized store displays and appearance via strategic merchandising.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contacted regular and prospective customers to explain product features and solicit orders.
Assitant Manager
O’reilly Auto Parts
09.2018 - 11.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Marketing Assistant
Rock Solid Funding
07.2017 - 07.2018
- Proofread marketing collateral ahead of printing to eliminate errors.
- Updated spreadsheets with statistical, financial and non-financial information.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Established and managed relationships with external data providers and research vendors.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Generated reports to support development and implementation of marketing plans.
Education
High school DIPLOMA -
Azle High School
Azle, TX05.2017
Skills
- Customer Service
- Operations Management
- Team Development
- Employee Training
- Retail Inventory Management
- Shift Scheduling
- Sales Management
- Communication Skills
- POS Systems
- Account Servicing
- Account development
- In-depth knowledge of Salesforce
Timeline
Store Manager
O’reilly Auto Parts
11.2019 - Current
Assitant Manager
O’reilly Auto Parts
09.2018 - 11.2019
Marketing Assistant
Rock Solid Funding
07.2017 - 07.2018
High school DIPLOMA -
Azle High School
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