Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Matt Redmond

Matt Redmond

Sheffield

Summary

At Hotsy Equipment of Princeton, I leveraged my troubleshooting and creative marketing strategies to enhance brand awareness and streamline operations, resulting in increased customer satisfaction and sales revenue. Skilled in both team collaboration and independent problem-solving. A self-starter with strong interpersonal communication skills, I excel in client relationship management and complex problem-solving, driving significant improvements in both technical service and market penetration.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Service Technician

Hotsy Equipment of Princeton
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.

Marketing Executive

Hotsy Equipment of Princeton
01.2023 - Current
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Launched marketing activities for new product lines and market penetration.
  • Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
  • Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Boosted lead generation with targeted email marketing strategies and social media advertising.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.

Sales Representative

Hotsy Equipment of Princeton
10.2010 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Increased market penetration with introduction of innovative sales tactics.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Participated in trade shows and conferences to network and generate leads.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Streamlined sales process, reducing time from lead to close.

Education

Associate Of Business Administration - Business

IVCC
Oglesby, IL

Software Development And Engineering - Software Development And Engineering

Coding Dojo Bootcamp
Colorado Springs, CO
07.2024

Skills

  • Troubleshooting skills
  • Creative marketing strategies
  • Account management
  • Self starter
  • Complex Problem-solving
  • Object-oriented programming
  • Software development
  • Code debugging
  • Web application development
  • Git proficiency
  • SQL integration
  • Back-end frameworks
  • Front-end frameworks
  • Python
  • Django framework
  • Proficiency in Nodejs

Certification

Software Development Online Part-Time

with the following competencies in Programming Basics, Web Fundamentals, Python, MERN, Projects and Algorithms.

Timeline

Marketing Executive

Hotsy Equipment of Princeton
01.2023 - Current

Sales Representative

Hotsy Equipment of Princeton
10.2010 - Current

Service Technician

Hotsy Equipment of Princeton

Associate Of Business Administration - Business

IVCC

Software Development And Engineering - Software Development And Engineering

Coding Dojo Bootcamp

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Matt Redmond