Matt Reese
Fair Oaks,CA
Summary
Skilled in multitasking and quick decision-making, ensuring seamless operations and positive outcomes in fast-paced environments. Looking to obtain and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Poker Dealer
Thunder Valley Casino And Resort
10.2023 - 03.2024
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Demonstrated adaptability by smoothly transitioning between multiple poker variants during mixed-game events or tournaments.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Sales Apprentice
Loveland Roofing
07.2022 - 08.2022
- Developed rapport with clients through active listening, resulting in increased customer satisfaction.
- Generated leads using an evolving elevator pitch and door to door sales techniques.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
Customer Service Representative
Big Mountain Heating And Air Conditioning
03.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized CRM(Service Titan) software to enhance, track and streamline customer interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Poker Dealer, Cashier and Board Operator
Stones Gambling Hall
10.2016 - 03.2022
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Displayed strong multitasking abilities and adaptability in a fast-paced, high-pressure environment.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Marketing
California State University - Chico
Chico, CASkills
- Strong communication skills
- Quick decision making
- CRM proficiency
- Lead generation
- Great multi-tasker
- Strong mathematical skills
Timeline
Poker Dealer
Thunder Valley Casino And Resort
10.2023 - 03.2024
Sales Apprentice
Loveland Roofing
07.2022 - 08.2022
Customer Service Representative
Big Mountain Heating And Air Conditioning
03.2022 - 06.2022
Poker Dealer, Cashier and Board Operator
Stones Gambling Hall
10.2016 - 03.2022
Bachelor of Science - Marketing
California State University - Chico
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