Matt Rollak
Pingree Grove,IL
Summary
Results-driven Sales Professional with a proven track record of exceeding sales targets and building strong customer relationships. Skilled in utilizing effective communication techniques to present products and services, while analyzing customer feedback to improve satisfaction levels. Proficient in inventory control and auditing, with expertise in using barcode scanners and RFID readers. Demonstrates exceptional upselling and cross-selling abilities, objection handling, and closing techniques. A customer-focused professional with excellent time management and lead prospecting skills.
Overview
21
21
years of professional experience
Work History
Sales Professional
Brilliance Honda
02.2018 - Current
- Utilized effective communication techniques to present company products and services.
- Built and maintained relationships with key customers to ensure repeat business.
- Analyzed customer feedback data to improve customer experience satisfaction levels.
Sales Professional
McGrath Honda
06.2017 - 01.2018
- Developed and maintained strong customer relationships to drive repeat business and referrals.
- Conducted comprehensive product demonstrations to educate customers on features and benefits.
- Collaborated with team members to create effective sales strategies and improve overall performance.
- Analyzed market trends to identify new sales opportunities and enhance competitive advantage.
- Leveraged CRM systems to track customer interactions, streamline follow-ups, and enhance service delivery.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Inventory Associate
Carmax
08.2004 - 06.2017
- Performed regular audits of inventory items for accuracy and completeness.
- Demonstrated ability to accurately count and record inventory levels.
- Proficient in using barcode scanners, RFID readers, and other data collection devices.
- Frequently updated managers on progress towards reaching goals for inventory control initiatives.
Education
High School Diploma - undefined
Bartlett
Bartlett, IL05.2003
Skills
- Upselling and cross selling
- Objection handling
- Cold calling
- Closing techniques
- Customer service
- Time management
- Sales closing
- Lead prospecting
- Closing talents
LANGUAGES
Polish - Fluent
Timeline
Sales Professional
Brilliance Honda
02.2018 - Current
Sales Professional
McGrath Honda
06.2017 - 01.2018
Inventory Associate
Carmax
08.2004 - 06.2017
High School Diploma - undefined
Bartlett