Matt Rovnan
Seven Fields,PA
Summary
Organized professional with strong track record of customer satisfaction and loyalty. Wide range of supply chain experience that translates into knowing where or why a problem exists and working backwards towards the solution. Exceptional business and financial acumen demonstrated over extensive career history.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
PPG Industries
Cranberry Township, PA
08.2017 - Current
- Ran monthly consensus meetings as part of the S&OP process to create long-term forecasts for customers such as Menards and The Home Depot.
- Reviewed and maintained forecast inputs generated by our system's statistical analysis.
- Worked with internal supply teams to evaluate action plans for under/over-consumption SKUs and update safety parameters.
- Worked with sales and customer inventory teams to set and maintain inventory levels for existing products, as well as for new product launches.
- Evaluated fill rate-based fines, and submitted disputes in customer portals.
- Collaborated with sales and finance to provide progress updates on monthly targets, outlining potential headwinds.
Transportation Coordinator
PPG
Cranberry Township, PA
10.2014 - 07.2017
- Updated LTL carrier lanes for DC to customer delivery, balancing cost and service.
- Processed freight claims for LTL and TL deliveries for prepaid lanes. Proficient in the use of EZ Claim software.
- Collaborated with warehouse staff to optimize load planning processes, maximize efficiency, and ensure stability in transit.
- Worked with field teams to secure expedited deliveries for extremely time-sensitive orders.
Technical Service Rep
PPG Industries
Pittsburgh, PA
11.2010 - 09.2014
- Resolved customer problems via phone and email, ensuring timely and effective solutions.
- Documented procedures related to product usage and maintenance.
- Used documented product issues, procedures, and locations to assist R&D with triangulating the root cause and the implementation of long-term solutions.
- Used products in the field and controlled settings to provide internal feedback on performance issues and improvements.
Customer Service Rep
PPG Industries
Pittsburgh, PA
10.2008 - 10.2010
- Processed customer orders via phone, email, and fax.
- Assisted in creating new customer accounts and preparing their opening orders, including items for internal consumption and resale.
- Updated account information, including contact info, customer preferences, and location address.
Education
Bachelor of Science - Economics
Indiana University of Pennsylvania
Indiana, PA05-2007
Skills
- Analytical problem-solving skills
- Monitoring data quality
- Business intelligence (BI)
- Identifying trends
- Teamwork and collaboration
- Microsoft Excel
- SAP
- IBP
Certification
- DGAC training
Timeline
Strategic Account Manager
PPG Industries
08.2017 - Current
Transportation Coordinator
PPG
10.2014 - 07.2017
Technical Service Rep
PPG Industries
11.2010 - 09.2014
Customer Service Rep
PPG Industries
10.2008 - 10.2010
- DGAC training
Bachelor of Science - Economics
Indiana University of Pennsylvania
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