Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matt Santos

Fargo

Summary

Dynamic professional with a proven track record at Midco Communications, excelling in training evaluation and performance assessment. Adept at fostering teamwork and collaboration, I developed comprehensive training programs that significantly enhanced technical skills and streamlined onboarding processes and training timelines, ensuring a highly skilled workforce ready to tackle challenges effectively.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Trainer

Midco Communications
03.2023 - Current
  • Developed comprehensive training programs to enhance technical skills across diverse teams.
  • Facilitated workshops and hands-on sessions to improve employee proficiency with new technologies.
  • Assessed training needs through performance evaluations and feedback mechanisms.
  • Collaborated with subject matter experts to create engaging instructional materials and resources.
  • Streamlined onboarding processes for new hires, reducing ramp-up time significantly.
  • Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.

Business Technician

Midco Communications
06.2022 - 03.2023
  • Conducted site surveys to determine optimal installation locations and equipment requirements.
  • Collaborated with project managers to streamline installation processes and improve service delivery.
  • Maintained accurate records of installations, including equipment used and time spent on each job.
  • Contributed to a collaborative team environment through active participation in training sessions, sharing knowledge of best practices with colleagues to foster continuous improvement across all aspects of the installation process.
  • Maintained high levels of safety during installations by adhering to industry standards and company guidelines for ladder use, cable management, and equipment handling.

Field Technician

Midco Communications
12.2017 - 06.2022
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.

Seasonal Locator

Midco Communications
04.2017 - 12.2017
  • Maintained accurate records of completed locates, ensuring timely updates and clear communication with contractors.
  • Minimized disruptions to public spaces during locate activities by maintaining clean work areas and adhering to traffic control protocols.
  • Optimized locator performance through regular equipment calibration and maintenance checks.
  • Provided support during emergency situations requiring immediate locating services to prevent further damage or disruption.
  • Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.

Front Desk Receptionist

Discover Lodging
03.2016 - 02.2017
  • Greeted visitors and managed front desk operations to ensure a welcoming environment.
  • Answered phone calls and directed inquiries to appropriate staff members efficiently.
  • Scheduled appointments and maintained calendars for multiple team members effectively.
  • Managed incoming mail and packages, ensuring timely distribution to relevant personnel.

Education

Fargo North High School
Fargo, ND
06-2017

Skills

  • Training evaluation
  • Adaptability to change
  • Assessment skills
  • Guiding professional development
  • Feedback implementation
  • Performance assessment
  • Learning management systems
  • Strong presentation skills
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Certification

  • North Dakota High School Activities Association

Timeline

Technical Trainer

Midco Communications
03.2023 - Current

Business Technician

Midco Communications
06.2022 - 03.2023

Field Technician

Midco Communications
12.2017 - 06.2022

Seasonal Locator

Midco Communications
04.2017 - 12.2017

Front Desk Receptionist

Discover Lodging
03.2016 - 02.2017

Fargo North High School

Similar Profiles

CREATE PROFILE